Alovella Luxoderm.com
Complaint 332926 Details

  • Date Occurred: 11/19/2014
  • Reported Damages: $123.89
  • Location: Newburgh New York
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I ordered a free trial offer of the Ayur Skin Cream and athe Aloevella Wrinkless cream 1 jar of each. Trial offer stated that there was a 100% refund guarantee if returned with in 60 days. Product was ordered on 10/30/14. It states on website it is to be shipped immediately, but, because of time constraint on the trial peroid. Prtoduct did not ship until 11/07/14 and was not received until 11/14/14.I received 2 of each, which is not what I requested or ordered. When order was received it stated that I was atuomatically enrolled in a Premiere Club and would be put on autoship for these products. I DID NOT AGREE to either. To further agrevate the situation, it stated on the invoice , I would be billed for the product 15 days after the order date and I had tried product. I did not receive the product until 14 days after order date and could not try the product before the 15 day trial peroid up. My credit card was also charged on 10/17/14 for the additional jars that I was sent and did not order. I called customer service and explained the situation,but they stated they were just a warehouse and gave me a return label for the product, but stated, I would be charged a $10.00 restock fee and would have to pay return shipping of $6.50. I explained to the customer service at the number on the invoice and they told me they really did not care if I received it in a timely manner and would not give me any further contact information on the company. This is a scam to get you to order it and then they start charging your credit card with unauthorized charges. Once again I went back to website and website state 100% guarantee if not satisfied. Nothing about a restock fee, return shipping fee for product not ordered.

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Business Profile Summary

  • Alovella Luxoderm.com logo

Company Statistics

  • Complaint Against Alovella Luxoderm.com
  • Complaints Filed: 1
  • Reported Damages: $123.89
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