CRW OnlineVault
Complaint 331138 Details

I was bombarded with advert asking me to subscribe to above company following a FREE Trial period. I was so frustrated due to being un-able to get rid of this constant request that I stupidly submited requested Info. To this day I have tried to un-successfully cancel this account.
Below is the current state of this request via UK branch.

Question: Canceling my online account

10/11/2014 06:51 AM ET
Name: Pamela Williams
Email:: <[email protected]>

Subject:: Canceling my online account
Question Description:
I have been going back and forward within your 'help page' getting nowhere. What I am trying to do is to CANCEL my Account.
I have been trying to cancel this account therefor I would appreciate your assisstance in this matter. All I want now is to recieve an e-mail telling me my Direct Debit for £4.95 to Crw*Onlinevault. Co USA has been cancelled AND a refund has been made.
Also, to say I will not be constantly bombarded by a 'pop-up' add. asking me if I wish to sign-up for an online vault account which I am currently recieving.

I thankyou for your assistance

Pamela Williams

10/12/2014 12:36 AM ET
Answer
Dear User,

thank you for contacting OnlineVault.com support team.


As per our record, your account under the email address "[email protected]" was a free trial account and your free trial expired on 10/7/2014. Please note that you are not charged at all for this free trial account.


If you are being charged for Online Vault account then we will be happy to assist but please contact us again and let us know your complete address with zip code and last 4 digits of the card which is being charged.



Also, let us know your other email address as well which you may have used while signing up for this Online Vault backup service.


Once we have the detailed info, we will try to locate your account and will then assist you further.


10/12/2014 06:15 AM ET
My Comment:
Thank you for your response to my e-mail, I do not understand why you cannot 'find' the account you have been charging me £4.95 However, the extra info you requested is : Mrs pamela Williams, 35 Woolavington Hill, Last 4 digits of Bank Card: 5109

Please make sure you check your USA branch as well as English branch. As far as I can recall this is the only e-mail address I would have used since Jan. 2014. However, my previous e-mail addresses were:

[email protected] OR [email protected].
I trust this is sufficient information for you to cancel my subscription.
P.Williams