Bella pure
Complaint 330489 Details

Bella Pure caught me with R 1,087.00 + postage of R 161.00. They advertised to send a free trial on FB. They asked for the money for postage - 2 parcels amounts of R 70.00 each + insurance of R 10.53 x 2.This is 1 email I got from them.I did receive my products after 2 months - in 1 parcel - when they had charged me for 2 parcels.

My face feels softer, but no marks have gone as they claim.
The parcel arrived on 08.09.2014 & on 15.09.2014 - R1,087.00 was just taken out of my account. You can see from the email below that they said I had until 23.09.2014. They use unethical sale tactics to trick you into a sale. They just take money out of your account without permission.They are outright crooks! They call themselves BELLE BELLE on your Bank Statement - so anything with Belle -... is a scam - just to make forced sales for themselves. They are not to be trusted.
I still do not even know if their products will work.
May they get what they deserve!!!

some emails:08.09.2014
We have received your request to cancel further shipments. This email is confirmation that the Lifestyles Program on your orders for Celluria and Bellapure have been cancelled. However, your trial is still active and expires 23/09/2014. If we have not hear from you prior to that date there will be a billing for keeping your trial products.
Thank you,
Customer Service
10.09.2014
Dear Bellepure
How can you charge someone for a FREE TRIAL? How much will it cost me to send the product back to you? How can you con a person lime this? You are still not playing fair.
How much will the so called – FREE Trial products cost? Nothing was said of that!
Please advise. How are you supposed to get good customers who want to buy the product if you threaten them?


11.09.2014
Thank you for contacting Customer Service.
I have checked your account and confirm that your trial has been extended so that you have given enough time to enjoy the product.
Dear Customer Service

11.09.2014
Dear Bellepure
Why do you not give me straight answer for questions below your spurious answer?

Belle Pure / Belle Bella 15.09.2014

MY FREE SAMPLES Have just been charged for & it is NOT THE 23 September yet! Why do you deceive people? That is NOT what you said in your emails below & you did not answer my questions.

I thought you were a legitimate company with ethics, morals. Clearly you are not unless you refund my R1087.00 to me immediately!

15.09.2014
I regret to inform that the product burns my eyes when it is applied on my skin below my eyes. I do not want the product.
Please see your comment below. I had received my FREE TRIAL product late, so you gave me an extension of time to allow me enough time to enjoy my product till the 23 September. You are outright liars!
You have also just gone ahead today & debited my credit card with R1,087.00 What you gave me was FREE!!!!
19.09.2014
Dear Customer,
Thank you for contacting customer service.
We appreciate the opportunity to serve you better.
We apologize for the inconvenience.
As per your request your further shipment has been cancelled.
Please try the product. May contact us before 09-24-2014 if you don't liked the product, so we can give you RMA number and Return instruction, provide us a valid tracking number upon returning your product then we can proceed to cancel your account and we will refund price of product excluding Shipping and handling fee and insureship fee.
but, If you liked the product and you wish to keep it. Then We can give you 50% discount on each product and you don't have to return your products.
Please Let us know what you think.

Please let us know if there is anything else we can help you with.
Best Regards,
Customer Service Department
Incall22

23.09.2014
Thank you for contacting customer service.
We appreciate the opportunity to serve you better.
How many Bottles you have received?
Please let us know if there is anything else we can help you with.
Best Regards,
Customer Service Department
Incall22

23.09.2014
You are nothing but crooks! The whole world will get to not trust you – just wait & see if you do not replace that money back into my account immediately. I will leave no stone unturned to inform everyone in my country, & the world!
Dear........
Thank you for contacting customer service.
We appreciate the opportunity to serve you better.
As i have check on you account you have been billed for the Bellapure.
but you have not yet paid for the Celluria. since you were eligible for the 50% refund(R543.5) for the bellapure. would you like to pay the Celluria for R543.5?
after this your payment is complete and your further shipment is cancelled.
If you wish purchase again please contact us again and we will offer you 50% discount.
Please let us know if there is anything else we can help you with.
Best Regards,
Customer Service Department
Incall22


24.09.2014
Dear Bella Pure
Very devious strategy just to remove money from someone’s account before they have even tried the products properly and before the date you promised I could try the product. You just sent the two products and charged postage for 2 products without asking, then you put them in 1 package – very devious too.
That was supposed to be a FREE TRIAL – not a trial to be billed you crooks. You think you are clever, but think again. No marks have come off my face yet, so how do I know if it will work. The Trial products are very small tubs for the price.
I will never buy something over the internet again – thanks to you!
I will let you know if I ever want to take a chance – if ever – with you again & I will expect my 50% discount too – if that will ever be realised! I was swindled out of R1,087.00 which to me is as to you $ 1,087 USA.
I do not trust anyone again.

Please return my email, my money – as this is a free trial product.
Your Company will not last if you are crooked.

Most disappointed in you!

They have such clever strategy. I had cancelled my credit card so they would not take more from me, so now they say there is supposed to be 50% discount, so the balance of the money they will use for the other product.
There were many more emails. I did what they asked, but they ignored it all.
Most disgusted! Please report them to the world. Their advert is on FB if you want to find it.