BrainHost.com
Complaint 32607 Details Scan your bills for fraud
- Date Occurred: 09/30/2011
- Reported Damages: $274.00
I payed brainhost on 09/30/2011 to make me a website for $274.00 dollars and I was tranfer to by online income and they made me a website about books and I call a week later and told them that the website they made was not what i wanted and they told me that they email me a form to fill out about what kind of website i want and they sent me the form and i filled it out and sent it back and then i call them and they say they got it and it would take about three days to change it and they never change it and i called three times from date they took my money. so I called again on the 11/03/2011 told them i want a refund and they told me that they could not give me a refund because it been over 30 days and I have been calling them every since they took my money on the 09/30/2011 and then they had the nerve to tell me that they was to send me cancellation email and sent me something about sign up for life with them for $199.00 dollars and was the last email. They never sent me any about a refund or cancelling. I feel if you can't give me a refund at least fix my website the way i want it or give me service i paid for. Just don't take my money and do nothing. Don't let Brainhost make a website for you, because they don't do what they say they going to do.

- wendy4 SBID #edfaf416f1
- Posted 11/05/2011
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- Eric SBID #589a8f7555
- Posted 11/07/2011
- Hello wendy4,
I'm sorry to hear you're having trouble with your account. I have made our Customer Support manager aware of this problem. Please email priority [at] brainhost.com, and they'll be able to take care of you. They will be looking for your email.
Eric
Brain Host Customer Support
1-877-586-4694
support [at] brainhost.com
http://www.brainhost.com/help
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Company Statistics
- Complaint Against BrainHost.com
- Complaints Filed: 163
- Reported Damages: $667,991.64
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.
