AccountNow, Inc.
Complaint 323141 Details

I am seeking the remaining balance for my card that was closed. This is a gold visa debit card.

AccountNow a/k/a READYdebit suspended my account without notice or reason, requiring me to send in a copy of my drivers license, signed social security card and a utility bill.
*Prepaid Gold Visa Card ending in 6637 - current balance $933.38

I sent all of these documents and AccountNow, Inc accepted them and told me that I would get a call back within 24-48 hours. I waited for 48 hours and no one called me back. I decided to call into AccountNow customer service department and they told me that the review hasn't been completed and again told me I would get a call back within 24-48 hours. I told the AccountNow CSR that I had no money because AccountNow restricted my card and asked her if I should starve myself to death because I had no money to buy food. She told me "It's your choice if you want to starve yourself because there's nothing I can do to help you"

After 72 hours, I call back & spoke to a Risk Department Manager told me that AccountNow received my documents but I didn't include a utility bill. I told him that ALL utilities are included in the rent and I included a bill from Vonage (Home Phone Service). He told me that AccountNow contacted Vonage and Vonage said that the phone number listed on the bill isn't valid. THIS IS A COMPLETE LIE. AccountNow NEVER contacted Vonage.
Then the Risk Department Manager wanted to know how I'm funding my account. I told him mainly PayPal Transfers. He asked how I got that money INTO MY PAYPAL account. I explained that I sell E-books and Language Learning Guides mostly. He wanted invoices for the items I'm selling.
CUSTOMERS EXPECT COMPANIES TO KEEP THEIR PRIVATE INFORMATION SECURE. AND YOU EXPECT ME TO PROVIDE YOU THE NAMES OF THE CUSTOMERS THAT PURCHASED GOODS FROM ME? AREN'T THEIR PRIVACY LAWS AGAINST THIS?

At that point, the Risk Department Manager told me that my account was permanently closed. He told me that the balance of $933 would need to be re-called by PayPal. (So... You hope that I don't contact PayPal and you will KEEP MY MONEY?)

AccounNow advertises being a Safer solution and "With an AccountNow prepaid account, you have access to your money at all times. "

But AccountNow allowed me to use my card and waited until I had a large balance on my card and closed it. They won't give me my money back and I don't know what to do.