Stanley Home Warranty
Complaint 317763 Details

The company claims to be a home warranty company. When a claim was filed, nothing happened. When I called the customer service number 888-stanley, the call goes to voicemail after twenty minutes of waiting. They never return the calls-ever. I emailed them, no return email. Called the secondary number 818-252-8926, spoke to, "Vicki" who asked me to re-file the claim online. Filed a new claim online (now almost one whole week in Las Vegas with no AC). No call back. Called "Vicki" at another alternate number (702-447-1252), Vicki said an AC service would call us. No call for another day. Called Vicki back, she gave us the number to the AC service place (702-263-2665). We called the AC service place, they said Stanley would hang up on them when asked for a credit card or account for the charges. Now I called Vicki and she just hangs up on me. The company is a total scam, not a real home warranty company. Unfortunately, they have numbers all over the country and there is no way for me to call law enforcement regarding the fraud since I have no idea where the company or employees are truly located.