Annie George Saddlery
Complaint 31123 Details

  • Date Occurred: 10/24/2009
  • Reported Damages: $2,000.00
  • !

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International boundaries

Ordered a saddle from Annie George in Oct of 2009, was told it would take four months to complete. Received saddle in June 2010; saddle did not fit horse and was sloppily made. Annie George guarantees fit and workmanship of saddles, but will not give a refund. I have sent the saddle back for replacement and Annie has threatened to keep my money and the saddle, and has stated that she will take a long time to replace the saddle. it has now been two years since I paid her up front for the saddle and I do not have it

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  • Anita
  • Anita SBID #3bf30602e9
  • Posted 05/17/2013
  • We bought a saddle from her 4 yrs ago, waited over 9 months to get it. It had screws on the conchos that went all the way thru and came out the sheepskin (my husband cut his arm on one while carrying the saddle) the leather was rough out (we wanted smooth) leather had magic marker marks and blobs of glue all over, the leather wrapping around the horn was falling off, the neoprene girth I paid $109 for had mismatched buckles and hardware that rusted after about 5 uses, the neoprene cracked after a few months...

    When I called to complain she never returned any of my calls or emails.

    I have one of her older saddles and it's beautiful but after this experience I'd never buy anything else from her, and would urge others not to either.
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  • amy
  • amy SBID #285b6633c7
  • Posted 05/20/2013
  • I purchased a used Annie George for cheap. I don't want anyone else to be taken advantage of, be very careful buying a saddle from her. It was very poorly made. The leather even after good care lost all of it's color. The screws do almost go all the way through. The front loops were crooked as it most of the tacks? holding the back leather on the seat. None of the leather edges were finished. I am happy since I bought it cheap but NEVER would I order one new and pay full price if this is the quality.
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Business Profile Summary

  • Annie George Saddlery logo

Company Statistics

  • Complaint Against Annie George Saddlery
  • Complaints Filed: 1
  • Reported Damages: $2,000.00
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