CheapoAir
Complaint 310363 Details
- Date Occurred: 03/04/2014
- Reported Damages: $1,552.50
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I was trying to purchase 6 tickets to SJO (San Jose Costa Rica) and didn't realize I purchased 6 tickets to SJC (San Jose, California).
I called Cheapoair within 5 minutes of making the purchase and realizing my mistake. I was told the fare was absolutely non-refundable, there were no exceptions and I couldn't cancel it.
I'm aware of the DOT's regulation allowing consumers 24 hours to cancel airfares purchased without incurring any penalties. After I mentioned this, I was told I could cancel the ticket but I still had to pay the taxes as a cancellation fee. On this point, the rep would not budge and he would not give me a full refund.
- Lynn SBID #68b7b667cd
- Posted 03/04/2014
Comments
- cheapoair SBID #fc9c26ada7
- Posted 03/24/2014
- Customer was given a full refund of her ticket and no penalties were charged.Cancel fees are implemented by the individual travel sites, and have nothing to do with DOT regulations.
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Company Statistics
- Complaint Against CheapoAir
- Complaints Filed: 51
- Reported Damages: $54,613.47
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.