SammyDress.com
Complaint 308582 Details

Never, never, never would I again place an order with this company! I ordered 8 items in mid Dec 2013, they were delivered in two lots in mid Feb 2014. I paid USD 63.09 for items and USD 46.09 for delivery costs. My delivery address was stated as being the UK and I paid the total requested at the time of placing the order. The first parcel arrived at Royal Mail depot and I received a notice to pay £12.62 if I wanted to collect the items. I had no choice and did - £4.62 of which was VAT and £8.00 was the handling fee! I was very annoyed at this extra hidden cost and at the inconvenience. Three days later I received the second parcel at no extra cost. I contacted the company by way of ‘ticket’ communication and have since had nothing but poor responses in confused English language from a customer services rep named ‘Cactus’. I was told that this is standard process for items delivered to the UK and must pay the cost. I was astonished at the response as this is by far not the first time I have shopped online from international sources. All costs are explained upfront and then you have a CHOICE whether or not to proceed. I have been going back and forth by way of emails for over seven days with ‘Cactus’ who started by saying no refund, then offered 30% of costs and 3% discount voucher, then 50% refund and 5% voucher – as if it were a haggling process!! I have asked many times to be permitted to communicate with a manager but ‘Cactus’ does not allow this despite I have said I merely want a refund of the full amount. The handling charge itself would never have incurred had the ‘hidden’ costs been advised first or paid by the company as they had done for the second parcel. The final resolution I have been given today is to contact customs in my country! Appalling customer service, deceitful company and quite frankly conning customers out of money. The quality of clothes also – 2 were in good condition but the other 6 items very poorly stitched. Be warned all!