Heat Surge HT
Complaint 30630 Details

  • Date Occurred: 10/29/2013
  • Reported Damages: $49.00

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

In Sunday paper: Parade insert issue 10/30/2011

Company, Heat Surge HT, has full page ad about a free-standing heat unit/appliance. Included in ad is a two day "double coupon" promotion that can be applied towards a purchase of unit. Coupon can only be applied by calling 1-800-504-8089 and give promotion code TH100.

Listed on coupon, it "Expires 2 days from publication date, After Coupon Expires: $477.00 plus S&H."

Coupon, (I hope to include a picture of coupon with my complaint)
is for "$227.00 off On any ONE (1) Heat Surge HT Hybrid-Thermic Miracle Heater delivered to your door with FREE Shipping & Handling." Continuing, fine print... "TO USE THIS COUPON: Call the National Appliance Center Hotline at 1-800-504-8089 and give the operator the 2-Day Double Coupon Code shown below the barcode which also entitles you to FREE Shipping & Handling."

Now the ad lists "This extraordinary $227.00 Double Coupon Deal is authorized for today's readers to use to get the Heat Surge HT for just $299.00 (plus applicable sales tax in OH & FL). To use this coupon, you must call the National Appliance Center at 1-800-504-8089. For those who beat the deadline, this Double Coupon also entitles you to FREE Shipping & Handling."

Okay sounds like a deal: now do the math...

I called them to find out the S&H, according to code TH100,
its $49.00
If the unit is regularly $477.00 plus S&H of $49.00 = $526.00
Using coupon: $227.00 off (+) with free S&H of $49.00 = $276.00
$526.00 - $276.00 = $250.00

But their ad says I can buy it for $299.00 humm... that doesn't add up... Math according to coupon says I can buy it for $250.00.

So I called, the sales associate stated with the coupon, I can buy Surge Heater for $299.00 Then I asked her to do the math as the coupon states... Unit is $477.00 + $49.00 = $526.00 then apply coupon: $526.00 - $227.00 ("with FREE Shipping & Handling") - $49.00 = $250.00 not $299.00. She tried to say the $227.00 is with S&H, then I clearly went over with her how the ad and coupon read.
AD
"For those who beat the dead-line, this Double Coupon also entitles you to FREE Shipping & Handling."
Coupon
“On any ONE (1) Heat Surge HT Hybrid-Thermic Miracle Heater delivered to your door (with) FREE Shipping & Handling."
"To use this coupon, you must call the National Appliance Center at 1-800-504-8089. For those who beat the deadline, this Double Coupon also entitles you to FREE Shipping & Handling."

She then stated I was right and my math was right, and she asked if I wanted to speak with a supervisor. I said "yes, your company needs to honor their ad." Supervisor was angry, short, and refused to honor ad bottom line. He said, "He would be happy to sell me the Surge Heater for $299.00." I said I didn't feel like doing business with them. So here I am, writing my complaint.

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Comments

  • Laurel
  • Laurel SBID #b8781dda97
  • Posted 12/15/2013
  • Wow, the ad that came to Denver was for a double coupon of $198 and free shipping making the unit $398!!! You're $100 cheaper!!
    I noticed the price discrepancy as well. After coupon is $547.00. I don't see what shipping is listed at, but $398 and $198 is $596 not $547. Would still like to know how it works though. Anyone?
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  • nikolai
  • nikolai SBID #c6561ed68d
  • Posted 01/11/2014
  • Really,
    excellence point, many advertisement make a stupid mistake such of that. They should stated differently: coupon for $178.00 and free shipping of $49.00 will be applied. which made total cost with free shipping at $299.00
  • Was this helpful?

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Business Profile Summary

  • Heat Surge HT logo

Company Statistics

  • Complaint Against Heat Surge HT
  • Complaints Filed: 2
  • Reported Damages: $348.00
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