DreamProm.com
Complaint 290325 Details

Do NOT buy from DreamProm.com for if you experience any problems, these people will NOT honor their guarantee that all garments will fit within a 1 inch margin. Instead they will continuously question your measurements and photos, endlessly responding to your emails with more requests to take new measurements and stock phrases about how they appreciate your business. They will also try to play upon your sympathies begging you to consider that they will have to suffer a loss if you do not keep the garment and never considering the loss of time, money, and goodwill you’ve suffered in dealing with them. There is no one you can talk with about your problems, and they won’t give you a return address or authorization to send back their poor fitting garments. If you are lucky, and only after you’ve become exasperated from communicating with them several dozen times, they may offer you a 20% refund. I ordered a $255 outfit from DreamProm that was made so large it literally fell off of me. I then wasted over 40 hours of my valuable time corresponding with them, measuring myself and the garments, making clear photos of all measurements, having a seamstress re-measure and make photos, and then having a second professional tailor re-measure the garments. All results were the same and confirmed the measurements in my original complaint were correct and that DreamProm made garments incorrectly. My seamstress refused to even try to make the alterations saying they were too substantial for her to effectively handle. While the tailor was willing to attempt the alterations for $125, they feared the outfit would still not fit properly and thus could not give a guarantee. On top of everything else, the garments weren’t even in the same colors I’d ordered. While I could have lived with the white and grey vs. the light grey and dark grey colors ordered, the outfit simply doesn’t fit and can’t be worn. I’m now out $255 and am forced to purchase another outfit for a special occasion. I’ve turned over all my files and photos to VISA and hope they will bring an end to my nightmare with Dreamprom.com!