Dead Sea Kit Company
Complaint 289834 Details

I first found this so-called Dead Sea Beauty Kit free-trial ad at Facebook. It clearly wrote that any interested buyer only needed to pay a postage fee to have a free-trial package. I placed the order by giving the detail of my debit card + bank account number. I received the package at home about one week later. I hadn't realised any problem until I received a broken package of the same product that gave only the detail of my home address but not my name. I then checked my bank account and found that not only the specified postage fee but also £97.95 had been deducted. I went to the Deadseabeautykit.com website and found that in a smaller font underneath the free-trial ad, it said that unless the buyer specified, an auto-refill would automatically begin. I immediately called the contact telephone number given at the website, but found it was a useless recorded answer machine. Then I sent an email to the company and requested an immediate cancellation of the auto-refill and got a quick reply that the auto-refill was cancelled successfully. Also I spoke to a manager at my bank and was told that there had been many customers like me who were cheated by the so-called free-trial products but trapped in auto-refills and ended up paying a fortune (I later did find many complaints about the trick played by the Dead Sea Beauty Kit [simplified as DS]). The bank manager assured me that she had left a note and I would not lose any money to this company any more. Then I began to request DS for the reason that they charged me £97.95. However, the next day, my bank contacted me to tell that another £69.95 was deducted by a company called ANTIAGELINK.COM. Being 100% sure that I have had NO contact with this company, I guessed it was actually the DS. I wrote an email to the DS to ask for the reason for deducting this amount of money from my account, without mentioning that the money was actually taken by a company of a different name. The DS replied to acknowledge that it deducted this money because of the auto-refill. Then I argued that it had agreed to cancel the auto-refill for me and shouldn't take my money any more. Also the second package I received was broken. The DS replied after checking their records and agreed to return me £69.95. Nevertheless, regarding the £97.95, the DS always denies the package I ordered as a free trial, but a 'discount special offer' or 'risk-free trial'. Indeed, at the DS website, the content of the ad, terms and conditions have all changed since the time I placed the order. There is no trace of 'free trial' at all. Apart from denying my order as a free-trial, the DS even accuses me for 'customer fraud' and threatened to take legal actions against me. When I responded that its accusation was unfounded, it then claimed my case as ‘resolved'. I have saved all the exchanged emails between myself and the DS and will present all evidence to you or any other relevant agency if necessary.