Olotels.com
Complaint 289741 Details
- Date Occurred: 11/25/2013
- Reported Damages: $240.00
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The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I booked a hotel with Olotels. My card payment didn't work as my bank blocked the transaction. Olotels said the payment had failed and i could try again with a different card or using a special payment form, they said they would ring me bank on monday to see IF i wanted to try the payment again by different means.I had no call back on monday and was worried it was getting close to the date i was going away, so i booked a different hotel. I was then billed for both the new hotel and the olotel hotel and have been reminded it is non-reundable (both are non-refundable). The card payment was pending, but i was not informed of that. I have asked for a refund from olotels and am still waiting for an answer from them.
Update: 12/09/2013
Good news- Olotels have now given me a full refund of the 240.00.
- LAURA SBID #bb8b17e806
- Posted 11/28/2013
Comments
- Olotels SBID #ec8bc3147d
- Posted 11/28/2013
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Hello Laura,
Thank you for giving us the opportunity to assist you prior your stay. Can you reply with your booking number to help us? We will then contact you directly about this issue.
For support or assistance at check-in or during your stay please contact our customer service at:
Telephone number: 0044 208 819 7918
E-mail: [email protected]
Opening hours: Monday to Friday from 6h00 to 22h00 (GMT) and 10h00 to 18h00 on week-ends.
Best regards, Olotels Team
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- LAURA SBID #bb8b17e806
- Posted 11/30/2013
- My booking number is: 6086545 I have already been on the phone with you numerous times and emailed you. I have had replied but it's always to tell me you are waiting for a response from someone else about my case. What has happened has been very unjust on me, i currently have £240 less money in my bank account because i was misinformed, which is very stressful!
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- Olotels SBID #ec8bc3147d
- Posted 12/02/2013
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Dear LAURA,
Thank you for your reply!
Please note that one of our agents have already replied to you by e-mail.
For more details you can contact us by phone at the following number :
UK : +44 208 099 5115
USA : +1 646 843 6980
Best regards,
Olotels.com Team -
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- LAURA SBID #bb8b17e806
- Posted 12/09/2013
- Great- had the full refund of the 240 now.
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Company Statistics
- Complaint Against Olotels.com
- Complaints Filed: 20
- Reported Damages: $7,644.00
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