turnersvill hyundai
Complaint 28809 Details

OWN A 2004 HYUNDAI ELANTRA. MY ENGINE/POWERTRAIN WARRANTY IS 10 YEARS/100,000 MILES. AS YOU CAN SEE, MY CAR ENGINE IS COVERED UNTIL 2014.ALSO, MY CAR HAS ONLY 39,000 MILES ON IT. I SERVICE MY CAR EVERY 3000 MILES AND TAKE REALLY GOOD CARE OF THE VEHICLE BOTH INSIDE AND OUT. ON SUNDAY 10/16/11 WE WERE DRIVING HOME FROM WILDWOOD, NJ ON RTE 55 WHEN THE NIGHTMARE BEGAN..ACCORDING TO HYUNDAI, THE ENGINE THERMOSTSAT BROKE WHICH INTURN OVERHEATED THE RADIATOR WHICH INTURN OVERHEATED THE ENGINE, CAUSING ENGINE DAMAGE. THIS WHOLE PROCESS TOOK ONLY MOMENTS AND BEFORE WE COULD REACT THE CAR DIED AND SHUT-OFF IN THE MIDDLE OF RTE 55! .SINCE THE CAR WOULD NOT START WE HAD THE CAR TOWED TO TURNERSVILLE HYUnDAI WHICH WAS THE CLOSEST TO US. WE WERE PREPARED TO FOR SOME REPAIRS BUT NOTHING RELATED TO OUR ENGINE. WE ASSUMED IF ANY ENGINE DAMAGE DID EXIST IT WOULD BE COVERED UNDER THE 10YEAR WARRANTY UNDER WHICH WE HAVE 100% ENGINE PROTECTION..NOT ACCORDING TO HYUDAI. SO THE NEXT DAY HYUNDAI TOLD US THEY WOULD NOT REPAIR THE ENGINE EVEN THOUGH IT IS UNDER WARRANTY. THE REASON THEY COULD NOT REPAIR IT IS LABELED "CONSUMER NEGLECT" . THEY SAID WE RAN THE CAR WITH THE ENGINE HOT SO IT WAS OUR FAULT IT DIED. WE HAD NO IDEA ALL THIS WAS GOING TO OCCUR BECAUSE OUR CAR NEVER HAD A PROBLEM. IF WE WERE AWARE THAT THE CAR WAS OVERHEATING WE CERTAINLY WOULD STOP AND TURN THE CAR OFF. WE ARE CURRENTLY TRYING TO RESOLVE THIS ISSUE BUT HYUNDAI WILL NOT HONOR THEIR WARRANTY. FOR US TO REPAIR THE CAR ON OUR OWN WILL BE AT LEAST $1000.00 TO START. WE CAANOT AFFRORD THAT. WHAT IS IT TO HYUNDAI (A MULTI-TRILLION DOLLAR COMPANY) TO PUT EITHER NEW PARTS OR A NEW ENGINE IN OUR CAR. OH, BY THE WAY, THIS IS THE 4TH HYUNDAI I BOUGHT OVER THE YEARS, I DON'T THINK I WILL BE BUYING ANOTHER ONE ANYTIME SOON....PLEASE HELP!!!!!!!! THANK YOU, SINCERELY NICK CARAMANDI (Personal Information Removed)