Thred Up
Complaint 283563 Details

Had purchased a few things from them on a different occasion with no issues. Then bought several more items from them and they sent me an email saying "Your order has been flagged, please contact customer support." No other information was given as to what the issue was. I'm not sure why it was my job to contact them. I don't believe the impetus should be on the customer to resolve an unknown issue, especially when they have taken your money. In the years that I have been ordering things online issues have come up multiple times. Customer service has always emailed or called me proactively to resolve problems, not the other way around. So, I waited a few days and noticed that my bank account had still been charged for the order. I assumed that whatever the issue was had been resolved. I waited about a week, never received any email updates with shipping and never received any items. I checked my bank account and no refund had been given. I waited a little while longer and then contacted them. They responded saying "Since we did not receive a response to the flag notification, your order was cancelled." This was news to me. I had to contact them in order to have them tell me that my order had been cancelled. Not to mention that I was not refunded my money until I contacted them weeks later. You would think that this would have been done automatically upon the cancellation of an order. This kind of customer service, if you want to call it that, made me decide never recommend them or do business with them again.