Boingo
Complaint 28345 Details

  • Date Occurred: 10/20/2013
  • Reported Damages: $2.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

They are heavily advertising in airports. $2 for one hour of wi-fi, download the app to your ipad/iphone, which gets billed from your ITunes account, and then go. Problem is -- no go. It doesn't work. And apparently this is true for a lot of people as I later found out, on feedback from the ITunes Store and even on Boingo's facebook page. The trick is, $2 is such a small amount for people to complain about, that most don't. But if hundreds or thousands of people around the world in airports try it daily, but can't get a refund (Boingo points to apple, but apple says it doesn't deal with "in app" purchases, so each company points at each other), that's a lot of free money for no service. What a scam!

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Comments

  • Boingo
  • Boingo SBID #193aa94883
  • Posted 10/24/2013
  • Hi there! We're so sorry that you've had trouble with Boingo Wi-Fi Credits. That's definitely not the excellent customer experience we strive to provide every customer. :( We'd like to figure out what went wrong and try to make things right for you. Please email [email protected].
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Business Profile Summary

  • Boingo logo

Company Statistics

  • Complaint Against Boingo
  • Complaints Filed: 3
  • Reported Damages: $82.00
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