Babysitting Service Care.com
Complaint 261388 Details

  • Date Occurred: 05/14/2013
  • Reported Damages: $700.00
  • Location: 201 Jones Road Suite 500 Waltham MA 02451

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I have signed up for care.com premium membership in September 2011. Apparently, somewhere on the website the fine print says that you'll be billed continuously on the monthly basis until you downgrade the membership. I have not noticed that and have been billed by care.com for almost two years now with no notifications or statements whatsoever. My mistake was using the credit card that is rarely used otherwise and being overwhelmed by a suicide in a family at the time, hence is the need for a nanny and negligence to check the credit card charges.

However, regardless of my failure to monitor family finances, care.com is an unethical and immoral company. Clearly, their system is set up to make revenue dishonestly, taking advantage of people instead of fairly charging customers for the services they use. Respectable companies ALWAYS notify their customers of recurring charges. Care.com doesn't care about reputation or customer loyalty.

There are dozens better and safer ways to find a babysitter. Care.com charged me $700 for using NONE of their services in the past 22 months. They didn't respond to my email either. Please don't contribute to this scam and don't let such shameful practices proliferate.

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Business Profile Summary

  • Babysitting Service Care.com logo

Company Statistics

  • Complaint Against Babysitting Service Care.com
  • Complaints Filed: 2
  • Reported Damages: $735.00
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