Grand Incentives
Complaint 260702 Details
- Date Occurred: 05/07/2013
- Reported Damages: $70.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I submitted a request for a vacation through the incentives we received. I sent them a $70 deposit. I could not get the vacation time from work therefore I called Grand Incentives to obtain my refund. I waited the 4-6 weeks. I called the first time and they stated they did not have my request and had to reprocess the refund and wait another 5-10 business days. I called the second time and they didn't show a refund being sent. I spoke to a manager and she stated she would send it out the next day which was July 4th to which she quickly corrected herself to July 5th. I called again today and they stated I needed to wait another 30 days before they would put a stop on the check they supposedly sent and send another one. My question is, if they can take the money via EFT or CC why can't they return it that way. And why do I feel like I'm getting the run around? Scam....
- Jamie SBID #82bbcb5995
- Posted 07/16/2013
Comments
- GrandIncentives SBID #31f9cd3e5f
- Posted 07/19/2013
-
Hi Jaime,
I'm sorry you've had to wait so long! Because of customer feedback like yours we're actually in the midst of improving the refund process. If you'd like to email your certificate number to [email protected], I'll see if it's possible to expedite your request. Again, sorry for the hassle!
-Grand Incentives -
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Company Statistics
- Complaint Against Grand Incentives
- Complaints Filed: 19
- Reported Damages: $7,599.50
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