Viaziz.com
Complaint 25682 Details

  • Date Occurred: 10/11/2013
  • Reported Damages: $96.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I have been bidding on items and just as they are about to close another bid is put in over the top with bid buddy. It is clearly all timed with the bidding and a take on peoples money. I even had bids placed when I hadn't clicked the mouse. I was the final bidder on an auction today and as it said 'going' the site went down. I've been trying to access the web site for over 9 hours. I cannot believe there is that much traffic to the site it's gone into melt down. This site needs to be looked into and the ethics of the bidding. The timer was all over the place on the count down even when a bid hadn't been placed. There are serious questions to be answered by the operators. The house always wins it seems. Yet to see someone who has won post anything positive

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Comments

  • MichelleViaZiz
  • MichelleViaZiz SBID #f11b19542d
  • Posted 11/05/2013
  • Hi bellefleur,

    My name is Michelle Loxton and I work for ViaZiz.

    I have taken the time to read through your complaint.

    I would like to assure you that our website has never gone in to "melt down". We have a network of dedicated servers which serve our customers around the world. In the event one fails, another server takes over the load.

    The Bid Buddy function is a timed mechanism that all of our customers can utilize. It will bid for you within the 1-15 seconds range at random intervals.

    As a point of interest, we would advise you contact us if you were experiencing problems with the auctions before you made your purchase. We would be more than happy to assist you.

    Customers are free to browse the site and monitor the auctions before deciding whether to become an active bidder.

    We strive to create a fair auction environment as shown in our Fair Auction Guarantee and we always encourage you to contact us if you feel you've experienced a problem with any auction, your items delivered from us or any website technical problem.

    As shown in over 90% of the complaints listed on this website, simple user misunderstandings can create the false illusion that our website is a scam. Such as not realizing that each bid placed costs and that you do not receive your bids back if you don't win.

    Occasionally, customers who make a purchase and do not win an auction will feel like we have done something wrong. We do not guarantee any customer will win with their purchased bid package. User participation influences the outcome of all of our auctions.

    Thank you,

    Michelle

    www.viaziz.com
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Business Profile Summary

  • Viaziz.com logo

Company Statistics

  • Complaint Against Viaziz.com
  • Complaints Filed: 201
  • Reported Damages: $82,964.05
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