North American Master Lines
Complaint 252457 Details

Received quote from company for $2,600 on binding estimate to move me from Laurel, MD to Beavercreek, OH. Made down payment of $677.00. On 17 June 2013, day of packing the crew arrived at 9:30 and took until 8:30 at night to load my two bedroom apartment household goods. The 4 loaders were from Romania and only one spoke english. At 6:00 PM the lead packer, Alexi, said they filled the truck and he had to get another truck. He took my belongings away without my permission and returned an hour later with a smaller truck. The rest of my furniture was in the parking lot now. The crew started loading while Alexi started doing paper work. Now it is 8;30 and Alexi and his crew approach me with the final loading paper work. Alexi starts by saying they are charging me $1,500 for packing materiel. Next he said the cost of my move is now $10,100.00. He said he would cut me a deal and charge me a flat rate of $7,000, still well above their quote of $2,600. I was surrouned by 4 guys at night speaking loud in a Romanian type language, my belongings are gone, and so I paid half, $3,154.52 hoping this would help ensure I got my furniture in Ohio by the promised date of 19 June 2013. It is now 21 June and North American Master Lines rep, Pauline Tomich, is demanding another payment of $3,154 before I can receive my furniture. After some research I found that Ms. Tomich and North American Master Lines have been scamming people for over ten years.