TechFixNow.com
Complaint 239668 Details

This organization purported that virus protection was necessary for this computer. A charge of $249.95 occurred. Yet no icon appears on the computer. Nothing but a charge on a statement appears showing that Techfixnow did anything other than take the credit card number, taking over the computer to "fix the problem."

This exact approach got publicity today on National Public Radio as common scam. The computer's hard drive is then compromised. Credit card data is then fraudulently used.

Very little appears on the company's website to describe it The fact that 21 complaints have occurred, with damage to computers, does appear. Those selling the software described themselves as Microsoft-trained. Yet the individuals (2) with whom conversations occurred to (l) check on the copy, (2) cancel service could provide no information to assure that the company is a non-fraudulent concern.

In fact, the company insisted on a full name with phone number to have someone call back to cancel service. The first speaker, a young woman, indicated that service was canceled, suggesting that a refund would issue. A supervisor then said that a callback would have to occur.

No information provided any reassurance that a scam had not occurred, with retention of data, with the hard drive having been compromised.