Complaint 237034 Details
- Date Occurred: 04/09/2013
- Reported Damages: $138.99
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
I purchased a dress online at IziDresses. I ordered according to their measurement chart. I placed my order with a live chat at IziDresses named Katherin. I initially sent several emails inquiring about the ETA for the dress. No one answered the phone but I did a live chat and again spoke with Katherin. When I finally received the dress it was about 8" too small across the chest and was shipped from China! I immediately began calling the customer service # for several days. It just kept ringing so I did a reverse directory search and found the area code to be in Canada but there was no # found that matched the customer service # on their website. So I tried a live chat again and this time I got a message that there isn't anyone available and I could expect to hear back in 24 hours. I finally received an email from customer service supposedly from IziDresses but the email came from CJessica at lacewigsbuy@hotmail! I had to take a picture of the dress using a tape measure to they could see the size discrepancy. They finally got back to me and told me I could return the dress but no mention of a refund or how much. I checked with FedEx and the shipping cost along to China was approx $130. So, I certainly can't afford to spend more $$ to ship it back than I paid in the first place. Please tell me how to proceed with this company and this dress.
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Business Profile Summary
- Complaint Against IZIDresses
- Complaints Filed: 54
- Reported Damages: $10,119.71
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