Peak Sails
Complaint 231923 Details

I ordered a new mainsail for my Catalina 27 on Feb 15, 2013. This was the last day of the company's supposed "winter sale."

I was billed two payments against my credit card for 173.42. 30 days after the order was placed, I had not received the sail and attempted to contact Peak Sails NA via phone and email with no response. I then sent an email to Murray Jefferys in Australia who is an executive with the company. He responded that he would check into the matter and get back to me.

One day later (4/2/2013) I received an email from Deanna Freng (Manager, Retail Distribution) stating they had attempted to send me an email with the order status but there must have been some system issues. On 4/3/2013, I received another email confirming my order was shipped. One week later I sent a request to the Peak Sails Customer Service department asking them for a tracking number since none was provided and I still hadn't received the sail. I received no response so I sent Mr. Jefferys another email on 4/17/2013 expressing my complete dissatisfaction with his company. It is 4/19/2013 and I have heard nothing. I only hope my credit card company is able to successfully dispute and recoup the 340+ dollars I have been billed.

I highly recommend that if you are considering buying a sail, avoid this company. Their prices look great in comparison with other lofts and pre-sales customer service is good but once they have an order, their communication is non-existent. Caveat emptor!