SpyHunter
Complaint 229092 Details
- Date Occurred: 04/08/2013
- Reported Damages: $69.98
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Charges appeared for no reason - no phone number available to question charges... How have others resolved thuis issue??? No one in the company knows who used that specific debit card or what it was even used for.
- Brenda SBID #bdcdca011c
- Posted 04/11/2013
Comments
- Alec SBID #e8e2a0b2bd
- Posted 05/20/2013
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Hello,
I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.
If you have any questions or complaints, please send us an email to [email protected]. I personally read all emails from that account.
We would like to clarify our renewal policy to customer.
On the purchase page, right above the Proceed button (https://www.enigmasoftware.com/purchase_spyhunter.php):
SpyHunter is a 6 month subscription spyware detection/removal service. By making this purchase, customers agree, for their convenience, to be auto renewed every 6 months in order to receive ongoing spyware protection, definition & program updates, custom fixes to their specific spyware problems, and advanced technical support from our Spyware-Helpdesk. You will receive an e-mail notification to opt-out, if you do not wish to be auto renewed.
Enigma clearly informs customers about the purchase terms and we do provide information to cancel the subscription by email, ticket or by phone.
Unfortunately, we are not responsible for customers who do not read the terms of purchase.
Our credit card processors eSellerate and SafeCart at RevenueWire also sends a friendly reminder to customers 7 days before the renewal takes place, with links and instructions for cancelation.
At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.
Regards,
Alec Malaspina
Enigma Software Group USA, LLC. -
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Company Statistics
- Complaint Against SpyHunter
- Complaints Filed: 35
- Reported Damages: $110,432.51
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