Santander USA
Complaint 223700 Details

On 9/20/2012 I secured a loan against my Ford Escape in the amount of $4545.00. The truth in Lending I received showed that the APR is 35.99%, Finance Charge is $5,370.80, Amount Financed $4,600.00 and total $9,970.80. The loan term is for 60 months beginning 10/19/2012 with all payments at $166.18/month. I made the first payment on 10/8/12 in the amount of $170.00. Of this amount, $92.31 was applied to principal. A 2nd payment was made on 11/7/12 in the amount of $170.00. Of this amount $26.56 was applied to principal. At this point, my husband lost his job and we were unable to make any payment as we needed to adjusted our finances. Instead of working with us, they charged me additional $5.00 charges. My December bill showed me as owing $158.54 then my January bill showed me as owing $329.72. My February statement showed me as owing $500.90. On 3/11/13 I paid what I could $100.00. On March 18th I made an additional payment of $200.00. Both payments were entirely applied to the interest. On 03/04/13 I received a bill that showed me as owing $672.08. Upon receipt of my tax refund, I consulted their website for the payoff so I could take advantage of the special offer that was included in my billing statement. The offer read "Tired of playing catch-up? Use your tax refund to bring your account current plus one month ahead and we will waive up to $250 in fees!* Hurry! Offer Ends March 31, 2013." So in consulting the website, It read that $381.80 was due by 4/19/13. Based on this I paid this and the processing fee of $10.95 to meet the special offer. Once I received the email notifying me that the payment was received I consulted the website once again...Only to find that it now read $141.46 was due by 4/19/13!!! I then contacted them to inquire about this. I spoke with a customer service representative who waived $15.00 and transferred me to her manager. The Manager refused to make this right and instead submitted a complaint to their main office on my behalf. I am certainly hopeful to completely rid myself of this debt as soon as possible and never do business with this company again.
Napua