thedigitalhunter.com
Complaint 21854 Details

I originally placed'an order for a canon 70-300mm lens and after placing was asked to call the company to confirm the order. When I called I spoke with a salesman who told me the lens that I ordered was not entirely compatible with my Canon 60D and that the New Sigma 70-300mm PE Series fresh out of Japan was better suited and superior. i told the salesman that I wanted to do more research, but alas when I got off the phone I discovered an email with a sales reciept stating the order was placed and shipped. When I called back I was told if I didnt like the lens I coud send it bac. In the meantime I contacted a Sigma representative and inquired about this reported new line of lens described on the website. I was told no such line existed and that lens had been out since 2005. I again contact the sales rep at digitalhunter and requested that they sent me product infirmation on the lens I was to recieve, however, no such info was sent. When I recieved the lens I sent the serial number into Sigma who told me that the lens was there garden variety 70-300mm lens DG with macro worth about 200$ (I was charged nearly 400$) and that no variations existed in the quality of manufacturing of this particular model existed. I then posted my original review on this website.

I then received a call from Ben in customer services at thedigitalhunter who reviewed my transaction and agreed to replace the Sigma lens that I recieved in error for the lens I originally ordered, that being a brand new Canon 70-300mm USM IS (Mfr # 0345B002) at no extra charge (i.e. no restocking fees, no shipping, no other fees). In exchange he asked me to change my review to 5 stars, after which he would make the exhange. Today, I had to call Ben back after I modified the original review and upgraded them to a 5-star (I just want the original lens I ordered!) even though he assured me nearly 24 hours previous that he would be looking for my changes and would email me. He then immediately shot me an email with a return number and address....which means I will have to flip the shipping bill, and still no absolute assurance that I would recieve the replacement lens in the end.

On further consideration, it is clear to me in my interactions with these folks that they really were not interested in hearing or addressing my concerns about possible false advertisement. In fact when I expressed these concerns the salesman and even Ben became curt and even surly. After reading the reviews placed by other people about this website it is clear that my experience has been shared by others demonstrating a pattern of behavior.