SZ Opener Technology Co Shenzhen
Complaint 217159 Details

I purchased Ugg Boots that were advertised as authentic and soon realized, especially upon inspection, that they were copies. Through a series of exhaustive emails, see below, I was able to get a $35.65 refund on a $89 purchase. I tried to write in the english they were speaking.I would like the remaiing $55 plus damages for my time.
Thank You
Wendy Riche (Personal Information Removed)
___________________________
Cassie.
Thank you again for your helpful response.
It is now clear to me that the return policy is also misrepresented on your website . It is clear that returns are not set up for guaranteed delivery because the FAKE UGGS
come from China and that you will not pay for return shipping for misrepresented goods.
As much as I respect your customer service and your company's business in general,
I am not interested is ordering another pair of Fake Uggs for your discount.
Since the company misrepresented their product and their return policy,
I ask that you speak with your supervisor and
I request a 75% refund in my case for misrepresentation.
Frankly, it should be 100% but I will accept 75%.
These boots were costly and frankly if I wanted FAKE UGGS, I can get them in Los ANgeles for $30 US.

I am very disappointed in the quality of the product and cannot give them as the gift I intended for Christmas.
Therefore, I will have no use for the fake boots.
As much as I respect your company's business, I am not interested is ordering another pair of Fake Uggs for your discount.Thank youWendy Riche
On Nov 30, 2012, at 1:06 AM, lennon lee wrote:
HelloHave a nice day!
Sorry about having troubles to you. If you want to return the item, some situations we need to clarify in advance. There are a lot of unpredictable reasons if you make a return.
1. Since May, the customs in our country has a strong and strict inspection of the package from your country. We have to say that if unfortunately, the package is stuck by the customs for any reasons, we are sorry that we cannot refund the money to you. Upon this, none of us is beneficial about this matter.
2. If you insist on sending the package back, we are afraid that you are responsible for the high shipping fee. Usually, it costs you hundreds of dollars to deliver the package to us. Do you really think it is worth of making a return? The expensive shipping costs can almost afford you to buy a new item then.
In a word, we kindly suggest that you can keep this item, and we will refund 20% to you about this matter. You know, your boots are indeed in good condition, right? What we are always striving to do is to achieve our customer's satisfaction. So, please think it twice. We think 20% return about your matter is the expression of our sincere apology. Or, you can place a new order of any product you like; we'd love to give you some discounts, too. Your kind understanding are greatest appreciated. Thank you.
Looking forward to your reply.Best wishes!Cassie
-----Original Message-----
From: Wendy Riche <(Personal Information Removed)>
To: lennon lee <[email protected]>
Sent: Thu, Nov 29, 2012 4:01 am
Subject: Re: Order confirm -RETURN - NOT REAL UGGS
Cassie, Please respond. I would like to return these boots asap for refund.The reason is your company represented themas being real authentic Uggs and they are not authentic Uggs.
Therefore, I do not want them.
Please send me the return prepaid shipping label and confirmation of refund upon receipt of the boots.
Is there a US address for Returns?
Is there a US phone number for me to call or can you call me at number below?Thank you.Looking forward to hearing from youWendy Riche323-650-4007
On Nov 27, 2012, at 11:18 PM, Wendy Riche wrote:
what does that mean? Don't worry about the authenticity? I do not want FAKE UGGS.These are obviously fake.They do not match my other real uggs.Real Uggs are made in New Zealand or AustraliaReal Uggs have flexible soles, different stitchingI want to return them. How do I return for credit to my account.\Please advise Asap.Thank youWendy Riche
On Nov 27, 2012, at 9:53 PM, lennon lee wrote:
HelloThey are from Hong Kong. Don't worry about the authenticity. Thank you Customer Service
-----Original Message-----
From: Wendy Riche <(Personal Information Removed)>
To: lennon lee <[email protected]>
Sent: Wed, Nov 28, 2012 4:06 am
Subject: Re: Order confirm
Thank you!They actually just arrived!fron Shanghai???they are authentic, aren't they?Wendy
On Nov 27, 2012, at 12:12 AM, lennon lee wrote:
HelloYou may check the number EE873854832CN on http://www.ems.com.cn/english.htmlCassieCustomer Service
-----Original Message-----
From: Wendy Riche (Personal Information Removed)
To: lennon lee <[email protected]>
Sent: Tue, Nov 27, 2012 2:45 pm
Subject: Re: Order confirm
thank you!Please send me date of shipment and tracking numberThanksWendy Riche
On Nov 22, 2012, at 1:04 AM, lennon lee wrote:
Dear Wendy Riche
This is the letter from customer service of
www.supplyuggenough.com .Thanks for your order
on our website and your attention to this mail. Here is your
order number 12112120081219157680
We will deal with your order within 2 days! It usually takes
5-7 working days for you to get them after we ship your
order! With the Christmas approaching, we hold the discount activity or our customers especially VIP customers, who purchase our goods more than once. More surprises here! Take time!
We are at your service as always. More questions, please
contact us:Email:[email protected]
May You Happy!Your Faithfully,CassieService Center
MORE:whatare the last 4 didgets of the card so that I can look for it...THANk YOU!!
On Dec 19, 2012, at 10:07 PM, Cherry wrote:
Hello,Yes, the refund will go to the card that you place the order!Further question, contact us!Best Regards,Customer Service
-----Original Message-----
From: Wendy Riche <[email protected]>
To: Cherry <[email protected]>
Sent: Thu, Dec 20, 2012 4:47 am
Subject: Re: About your order 12112120081219157680
OK!will the refund go to the original credit card the $89 was charged to?Thank you!Wendy
On Dec 19, 2012, at 1:06 AM, Cherry wrote:
Hello,OK, we will refund you now! According to the international bank rules, the money will come to your account during 15-30 days, please waitly patiently!Further question, contact us!Best Regards,Customer Service
-----Original Message-----
From: Wendy Riche(Personal Information Removed)
To: Cherry <[email protected]>
Sent: Wed, Dec 19, 2012 11:01 am
Subject: Re: About your order 12112120081219157680
I accept the 40% refund. = $35 usWhen will I receive it? HOW will I receive it?ThanksWendy
On Dec 18, 2012, at 5:58 PM, Cherry wrote:
Hello,It's on Wed, Dec 12, 2012 10:09 am. What do you think of the discount? Look forward to your reply!Best Regards,Customer Service
-----Original Message-----
From: Wendy Riche (Personal Information Removed)
To: Cherry <[email protected]>
Sent: Tue, Dec 18, 2012 2:10 pm
Subject: Re: About your order 12112120081219157680
WHEN WILL THIS HAPPEN?
On Dec 17, 2012, at 9:31 PM, Cherry wrote:
Hello,We have responed you, and below are the email that we send to you! Look forward to your reply!Best Regards,
Customer Service
Hello,We will refund you through thrid party bank, then they will refund to your account!
Really thanks for your concession! but really 40% is the last discount that our boss can accept! I have talked so many times with him! but really so sorry!
I think you will be so kind, and don't make the boss take my two month salary, right? Really thank you!
Look forward to your reply!Best Regards,Customer Service
-----Original Message-----
From: Wendy Riche(Personal Information Removed)
To: Cherry <[email protected]>
Sent: Tue, Dec 18, 2012 12:21 am
Subject: Re: About your order 12112120081219157680
It's been 7 days since I e-mailed you ...please respond and send refundWendy
On Dec 10, 2012, at 11:31 PM, Wendy Riche wrote:
CherryHow will you do the refund?Credit to my credit card?Do you have the card number I charged the boots to?
I never received a receipt from you.
Please send me a receipt of the original purchase
and a copy of the refund to my account
OR SEND ME A CASHIER'S CHEK OR MONEY ORDER.made out to Wendy Riche40% of the total --- 40% of $90 = $35 RefundIt should be $45.What do you say?BestWendy
On Dec 10, 2012, at 10:53 PM, Cherry wrote:
Hello,You are realy a bargarner! but 40% is that we make the last concession, I have talk to the boss 3 times about your matter. My one month salary have been taken! I take this matter seriously! I have try my best to communicate with boss, and try hard to persuade him! Really hope you can understand!Look forward to your reply!
Best Regards,Customer Service
-----Original Message-----
From: Wendy Riche (Personal Information Removed)
To: Cherry <[email protected]>
Sent: Tue, Dec 11, 2012 1:27 am
Subject: Re: About your order 12112120081219157680
Hi Cherry!You really do try and I really do appreciate it!
Here's the deal:
-I accept 50% of the error
-Supplyuggsenough accept 50% of the error since the advertisement is false, boots are fake etc.
I have to talk to my boss to :)Refund 50%I accept 50%!
I think we can do this!What do you think?We are really trying to do this the right way!BestWendy
On Dec 10, 2012, at 12:31 AM, Cherry wrote:
Hello,35% refund! This is the highest discount that we can give you! Hope you can understand! We really try!
Look forard to your reply!Best Regards,Customer Service
-----Original Message-----
From: Wendy Riche (Personal Information Removed)
To: Cherry <[email protected]>
Sent: Mon, Dec 10, 2012 3:23 pm
Subject: Re: About your order 12112120081219157680
Cherry,I know you are can convince your boss to 50%.
You are a good customer person. You work hard and make the customers feel better.You can do it.What do you think?Let me know!BestWendy
On Dec 9, 2012, at 9:20 PM, Cherry wrote:
Hello, How about 30%? This is the best discount we can give you! We have do our best, or we could not tlk to the boss! The boss will never accept this low price! If I do so, I will pay one month salary to this order! I have do my best to persuade the boss to accept this!Hope you can understand! Look forward to your reply!Best Regards,Customer Service
-----Original Message-----
From: Wendy Riche (Personal Information Removed)
To: Cherry <[email protected]>
Sent: Sun, Dec 9, 2012 1:39 am
Subject: Re: About your order 12112120081219157680
Thank you for your response It is clear that your company has no viable and secure return policy. I recommend you put this on your website in order to avoid problemsIn the futureSince i ordered from you in good. Faith understanding there was a viable return policy and now find out there Is None and The size boot i ordered did not arrive ( a smaller size arroved and thry do not fit the boots useless to me I paid $89 for Real Uggs In my correct size 7/8 US. And what arrived were FAKE Uggs on the INCORRECT S IZE i think i deserve more consideration , i think the honorable and professional business thing to do is to give me a FULL REFUND. In a case like this I am sure the owner of supplyenoughuggs would want you to do the right thing so the reputation of the company is kept in high regarwhat do you think?Look forward to your reply!Wendy
On Dec 7, 2012, at 6:52 PM, Cherry <[email protected]> wrote:
Hello,
1. There is no any address in US!
2. if you want to refund, we will give you the address! But maybe that will cost you much money!
3. About the shipping rate, differen country maybe different! You can contact with your local delivery company to know that!
4. You need to take on the responsibility of the sending, if something happen on the way back resulting that we cann't get the items, maybe we cann't refund you!
5. How about we refund you 25% money to your account? What do you think? Look forward to your reply!

Best Regards,
Customer Service
-----Original Message-----
From: Wendy Riche (Personal Information Removed)
To: Cherry <[email protected]>
Sent: Fri, Dec 7, 2012 2:44 am
Subject: Re: About your order 12112120081219157680
Cherry,
Thank you for your e-mail.
PLEASE ANSWER ALL OF MY QUESTIONS BELOW:
1. Is there an address in the US where I can ship to ?
2 Where do I ship to?
3. What is Supply UggEnough's speaial corporate shipping rate?
4. Are there additional costs involved? is it "hundreds of dollars?If so, I agree with you that it is not worth it.
Please outline ALL info so that I can make a decision.
5. Is delivery guaranteed? - In your prior e-mail of Nov. 30 you said delivery not guaranteed. I do not want to spend the money shipping to you if there is no guarantee of your receiving it on your end and if the refund is dependant on your receiving it.
6. In your prior e-mail of Nov 30 you offered 20% refund if I decide not to return the boots.
If the cost of return is hundreds of dollars, and if the return is not guaranteed then I do not want to return
In that case, the refund to my credit card will be acceptable but the amount needs to be determined. 10% is unacceptableat minimum 50% - Please disuss with your Supervisor, boss, owner.etc.I am not happy with the return policy, the costs, . You are beinfg nice but your company is not professional like we are in this country.
I would like a larger refund because of the time and stress and MONEY your company has cost me. The boots I have are of no use to me.
Thank you for your time
Please respond to every question and we can move forward.Thank youWendy Riche
YOUR E-MAIL OF NOV 30
On Nov 30, 2012, at 1:06 AM, lennon lee wrote:
HelloHave a nice day!Sorry about having troubles to you. If you want to return the item, some situations we need to clarify in advance. There are a lot of unpredictable reasons if you make a return.
1. Since May, the customs in our country has a strong and strict inspection of the package from your country. We have to say that if unfortunately, the package is stuck by the customs for any reasons, we are sorry that we cannot refund the money to you. Upon this, none of us is beneficial about this matter.
2. If you insist on sending the package back, we are afraid that you are responsible for the high shipping fee. Usually, it costs you hundreds of dollars to deliver the package to us. Do you really think it is worth of making a return? The expensive shipping costs can almost afford you to buy a new item then.In a word, we kindly suggest that you can keep this item, and we will refund 20% to you about this matter. You know, your boots are indeed in good condition, right? What we are always striving to do is to achieve our customer's satisfaction. So, please think it twice. We think 20% return about your matter is the expression of our sincere apology. Or, you can place a new order of any product you like; we'd love to give you some discounts, too. Your kind understanding are greatest appreciated. Thank you.Looking forward to your reply.Best wishes!Cassie
'On Dec 5, 2012, at 11:17 PM, Cherry wrote:
Hello,If you want to exchange, it's OK, but you need to pay the shipping fee for both road! Or we can refund you 10% money to your account! What do you think? Look forward to your reply!Best Regards,Customer Service
-----Original Message-----
From: Wendy Riche (Personal Information Removed)
To: Cherry <[email protected]>
Sent: Wed, Dec 5, 2012 11:18 pm
Subject: Re: About your order 12112120081219157680
IF I cannot get full refund and I can safely exchange for the correct adult size 7/8 USor no costor minimal , I would exchange.
Is that possible?Wendy
On Dec 5, 2012, at 12:08 AM, Cherry wrote:
Hello,Do you want to exchange or we can refund you some money to your account? What do you think?
Look forward to your reply!Best Regards,Customer Service
-----Original Message-----
From: Wendy Riche (Personal Information Removed)
To: Cherry <[email protected]>
Sent: Tue, Dec 4, 2012 2:47 pm
Subject: Re: About your order 12112120081219157680
1Please anser
2. I am ok with the color for Fake Uggs
3. The size is incorrect.
4. RE Returns: You said that If I pay for shipping, there is no guarantee the package will be delivered on your end
Send me the info for shipping that is guaranteed. and send me the price to returnThanksWendy
On Dec 3, 2012, at 9:57 PM, Cherry wrote:
Hello,We have said that the order is placed by you! The reason for returns caused by yourself (eg, size, color you choose), cannot be accepted You will be reimbursed on the credit card that was used for purchase. Shipping fees for return is paid by customer. This is said in our web! Besides, if you want to excange, it's OK. You need to take on the shipping fee! What do you think? Look forward to your reply!Best Regards,Customer Service
-----Original Message-----
From: Wendy Riche (Personal Information Removed)
To: Cherry <[email protected]>
Sent: Tue, Dec 4, 2012 1:36 am
Subject: Re: About your order 12112120081219157680
Cherry,Please send me a complete copy of my order.
I know the size I ordered was/was supposed to be size 7 1/2 (7/8 USI would never order something smaller. This is simply a picture of a boot and a size.<QQ??20121203172455.png>This is not professional documentation. It has no relation or connection to me. Send me the official order form I filled out.But either way, they do not fit...are way too small and your company advertises a return policy that turns out to be a fraud.with your no return policy, I feel taken advantage of.You can say that you take returns and then say that they are not guaranteed to be received by you (so why bother returning), that the costs are very high (you do not disclose this up front)and that you will not honor the return policy and give no refund.This is gross commercial negligence and fraudulent advertising.This is simply wrong.I have no use for these FAKE UGGS.They cost me $90 USI want some serious consideration from your owner of the SUPPLY UGG ENOUGH company. Please speak to your owner and your supervisor nda put me in direct contact with them.I do not want to have to resort to posting on the internet your companies gross misrepresentation...You have tried to be helpful but basically all you have been offering is 20% on the $89.I want a FULL REFUND.I will take these to a US distributor who has access to secure shipping between our countries, and return the boots.
Put me in e-mail contact with your supervisor or the owner of your companyThe company can afford a full refund.
THANK YOUWENDY RICHE323-650-4007
On Dec 3, 2012, at 1:26 AM, Cherry wrote:
Hello,Really so sorry! You place the order for
Size:US18=EUR35This is the order that you place on our web that we attach to you!Hope you can understand!Any further question, contact us!Best Regards,Customer Service
-----Original Message-----
From: Wendy Riche (Personal Information Removed)
To: Cherry <[email protected]>
Sent: Sat, Dec 1, 2012 2:25 pm
Subject: Re: About your order 12112120081219157680
Thank you for your response.First of all, the boots are way too small. They are not the size I ordered. They are TOO SMALLI CANNOT GET MY FOOT INTO THEM COMFORTABLE AND CANNOT WALK INTHEM BECAUSE MY TOES ATE CURLING AT THE END. THEY ARE TOOOO SMALL
Real Uggs are 1 size larger than regular sizes
ordered size 7 and half/8 and the size arrived is 35 or uS size 5SO the least I need is for you to send me a size 7haf/8I NEED A LARGER SIZETHE TOP of the boots is too narrow to roll over and cuff comfortable. The stitching is too tight.
I cannot get my foot into theseThe sole is flat and hard There is no flexibility
I cannot bend the sole.The real Uggs have flexible soles
The label is FakeThe stitching on authentic uggs is quality, same color thread, The stiching on the ones form you is in vEry poor!!
Please refund me 75 % and since I cannot even wear these, send me a new pair size 8 american
Than