PurelyHosting
Complaint 215573 Details
- Date Occurred: 02/21/2013
- Reported Damages: $1,500.00
- Location: Assam
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The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I was having a website myluit.com (with Purelyhosting) working well and put lot of my time & effort to increase its ranking. Out of misunderstanding, my banker served a charge back notice to the web hosting co, purely hosting co and without any prior information to me, the co suspended my account. Despite my repeated mail briefing the unfortunate development out of mistake and asking apologetically for reactivation with my instruction to the banker to reverse the amount, the co is adamant flatly to decline to reactivate despite my lot of .investment of time,money & effort. They to be are a bit unethical & hostile to my repeated appeal.
Greatly hurt and damaged by this action of the Purely Hosting, now the question is who will compensate my present and future loss ?
Update: 04/11/2013
No reply/no response/no compensation from the company Purely Hosting which do not have respect for its customer...
- My SBID #59bd603815
- Posted 02/28/2013
Comments
- My SBID #ea4df57f4e
- Posted 03/06/2013
- The hosting company should compensate me for the loss in the SEO and ranking is due to their ruthless action, the account suspension without prior notice and without giving any opportunity for sustaining the site. Please ensure that they compensate me for the said loss.
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- jc SBID #3a0db7a17e
- Posted 04/11/2013
- No compensation yet.
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- PurelyHosting SBID #42e8f2322d
- Posted 06/04/2013
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Hello Yigal,
We were able to locate your account. We can see that you were referred to us for domain registration and hosting by a seven step program. You signed up for hosting and a website with us on Aug/21/2012. You contacted our support team on May/23/2013 and at that time we refunded you for your most recent charge of $14.95. In order to have an account, you would have had to enter your billing details. We do not hack into client computers to obtain billing details. In regards to the email you received back from us, our support team wanted to offer you 2 free months worth of hosting if you were to keep your website online with us. I'm sorry to hear you didn't take advantage of this special offer. We have sent your login details to the email address you have on file with us so that you can review your account details. Please feel free to contact us with any additional questions or concerns. We can be reached at 1.800.509.4206 or by email at [email protected].
Thank you,
Purely Hosting Support Team
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- PurelyHosting SBID #42e8f2322d
- Posted 06/04/2013
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Hello,
We would like to apologize for the inconvenience. Once a charge back issued by the bank, it is our company policy that the client is no longer allowed to have an account with us. Please understand that we must protect our business and charge backs have a heavy negative impact on our ability to do business. When a charge back is issued by the bank, your payment is immediately pulled and that is why your account is immediately suspended. We see that you did contact our support team and we offered to send you your website files as well as the EPP code so that you could transfer your website to another web hosting company. Again, we apologize for the inconvenience. If there is anything else we can do to assist you, please contact us at 1.800.509.4206 or [email protected].
Thank you,
Purely Hosting Support Team -
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- My SBID #8f753836b7
- Posted 10/01/2013
- While appreciating the situation you mentioned, how to recover the business loss due your sudden suspension including loss of ranking & traffic. Ours in a small business compared to your size and volume. Being an ethical business company, you should compensate me paying $1500 as your policy and action have made me loss. Please consider and pay the compensation very soon.
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Company Statistics
- Complaint Against PurelyHosting
- Complaints Filed: 8
- Reported Damages: $2,682.55
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