Liberty Tax Service
Complaint 207238 Details

Liberty Tax did my taxes wrong! I have been filing with them for the last three years, ever since I bought my house, because I figured it would be easier than doing them myself. I was sure wrong; in 2010 they put in the wrong amount for my mortgage insurance deduction. I received a nice return, spent the money of course, and now I get a surprising letter from the IRS saying they caught the mistake and I owe them about $2800. Liberty Tax admits the mistake but is only willing to pay the interest and penalties I have incurred from the IRS so far, about $300. They didn't offer to refund the fees I paid them to file/mess up my return, or any future fees I will be charged as I make payments to the IRS or interest fees on a credit card I might have to charge it on. I have called the corporate office 2 times just to verify that this is the policy and they don't even call me back. I have paid around $500 for Liberty Tax to file my returns over 3 years, and now it is going to cost me another few hundred dollars for their mistake. Plus it is frustrating when you get extra money and spend it and now I have to figure out a way to pay for stuff I wouldn't have bought. I plan on doing my taxes myself from now on. But if I couldn't I would go to HR Block. Not like I want to plug some corporation but Liberty Tax doesn't even offer a guarantee to cover the costs you might get from them messing up. I did call HR Block and they seemed about the same in price to file and said for about $30 more they will guarantee the return up to like $5000, even paying my taxes. Paying a little more to get things done right doesn't sound bad about now. I am sure I can do a better job myself. Thanks for nothing Liberty Tax.