Santander Consumer Company Inc
Complaint 206170 Details

I purchased a vehicle in 2005. I paid off my car in September 2012; they would not release title and just repossesed the car; they said i owe $3500

I purchased the vehicle in 2005. It was financed through a company in Dallas, Tx but sold to Santander. Upon purchasing the loans, Santander then changed the due date on the loans without notifying me causing the loans to be late every month for several years without my knowledge.

I made the final payment in September 2012. As a result, thinking I had made a final payment on their loan, I was not notified that I still owed several thousand dollars in additional interest fees. I requested the title and was told it would be released upon paying the new interest fees. I contacted the Office of the President as asked them to please validate the loan. They did not validate the loan but Santander waited a few weeks after the final payment on the loan was made then repossessed the vehicle without notifying me.

There have been 3,888 closed complaints against Santander with the Better Business Bureau in Santander's US home office town of Dallas, Tx in the last 3 years.

When the repo guy came, he did not leave me a card or anything. When I contacted Santander, they stated that instead of owing this $2100, I now owed them $3800 for the reposession fee, car storage, and late fees. I again asked them to validate this loan by slowing me the documentation. I have reveiwed my payments and to this date on a $15,123.99 I have paid $28,360. The total loan payment was suppose to be $26,140.40 but the additional $2000 they said was for late fees. So, now my car is repossessed; I have been ill; I have no way to get to my doctor's appointment or to work or to the grocery store. They called me again today and told me if I would pay $448 they would release my vehicle and I could pay all of the other fees in a monthly installment which means I will incur more interest fees.

Santander has repeatedly violated the Fair Debt Collection Practices Act because "agents routinely fail to identify themselves, use obscenities. The company is also been violating the Telephone Consumer Protection Act because the bank has also used automated dialing systems and prerecorded messages directed to my cell phones without permission at least 5 times a day. I have asked them to constantly send me validation of these new fees but have not yet received it.