NoMoreRack.com
Complaint 194220 Details

This company advertised heavily on my email for months before I clicked their site and saw some great deals. So I started buying great presents for my family, thinking they'd be excited for the holidays. I received two wrong items at first, after 3 weeks had gone by, but I had already bought so much that I kept buying, after all, they appeared reputable. Their customer service is deliberately unhelpful, they constantly erase FB complaints and block the writers who are all customers of theirs. Just from me they stole 130.00 because everything with the exception of a shoddy and unlike the description Ipad holder, they've delivered cheap merchandise instead of what I ordered, and they ignore me regularly. I had one customer service person I wrote to seem to understand for a moment, in one email she promised to resolve the issue, in the next she sent a form letter saying everything was fine.

Everything is not fine. After being blocked from their Twitter and Facebook, then verbally abused by one of the many "urban" employees who I now believe are trained to hold customers at bay and frustrate them, I'm looking for any way possible to tell people to be very careful of this scam company. I think that if they were run the correct way that they could be a great company, but I doubt by what I've seen that they have the infrastructure, money, or desire to see that happen. They stole my Christmas money. Simple as that. They've done it to hundreds of not thousands of people. Someone needs to stop them.

Lastly, they sent out a "guarantee" after each purchase which they've failed to honor. As a deep discount site, they guarantee that nothing will be wrong with your order. They don't live up to that guarantee and I think if I were a lawyer I'd be drooling to find people who've experienced problems with them. Punitive damages could be in the upper millions.

They regularly commit fraud and they are used to getting away with it. Someone needs to tell the world what they do before they get fleeced.