411 Locals
Complaint 17553 Details

We have a HUGE problem with 411 Locals http://411service.net. We've submitted a complaint to Google and BBB couple of days ago against this company since they threatened to destroy us couple of months back. Yesterday on August 31st 2011, a representative from 411 called us to try and resolve the problem which we are having. I informed him that if they delete the ninja turtles they placed on our Google places page and change our location to our physical address we are located in NY they placed us in Soumi Finland near some lake named Unari, the issue will be resolved. 411 Locals have created a Google places page for us without our permission (mind you they promised to destroy us).
The only way to create a Google places account for a company is to have access to the business verification pin provided by Google, 3 years ago when we fell for the 411 scam we gave them that pin because we trusted them. They are the only company that we gave the pin to, that means there are only 2 companies that know the pin number us, and 411 Locals. We’ve recently created a new Google Places Account and received a new pin but changing the pin didn’t really help much. Obviously I didn't put any ninja turtles pictures on our Google places page because Google penalizes business for not having relevant and inappropriate material not related to the business. I spoke to a 411 locals rep. around 6 pm yesterday. This morning September 1st 2011, I typed in the name of our business in Google search to see if 411 locals have taken of the inappropriate image and fixed our location and not only they didn't remove that image, they added several more images of some guy standing with a bottle of wine, another image represents a guy pouring wine into a glass, another picture represents a men showing a glass of wine while holding 4 loafs of bread, another picture represents a man with a garlic chain wrapped around his neck posing, not only that they've submitted a negative review to harm us further. We are a professional company and none of this material is helping us earn hones living, they are literally trying to destroy us, we don’t want them calling here and harass us, we don't want to deal with them, we are not trying to harm them in any way why are they harming us, this kind of business shouldn't be allowed. We aren't the only ones who got screwed by 411 locals there are dozens of people who have major business problems that depend on business from Google places. Following are comments submitted by different business owners that got screwed by 411 locals:

- “411 Service Net Evades Google Guidelines, Selling Free Product, After Cancelation, Modify your Listing, Charge you after sending Letter Confirming Cancellation Internet.”

”BEWARE!!! STAY AWAY FROM 411Locals or 411Service!!!” Reported By: Luis — EL Paso Texas United States
of America

-
“They are still harrassing me!!!” After (on my own accord) I was able to rank my listing on page one of Google and almost two years later they call to claim it was their doing and that I need to resubscribe to keep my listing...

What!!??!!??” AUTHOR:
Visionayer - EL Paso (United States of America)

- “I couldn't agree with the author anymore!
Everything about this company is unethical; no central number, Caller I.D.
Unknown/ Anonymous, unauthorized charges... and completely decieving
"customer service".

Do yourself a favor= AVOID 411 LOCALS and avoid the MALICE” AUTHOR: Jeff - Hollywood (United States of
America)

- “Just do some research SUBMITTED:
Monday, August 15, 2011 this company claims to use only white-hat seo tactics, however, they charge you and agree to create additional listings for a client by purchasing addresses in other areas (black-hat tactic). they do an injustice for their clients by adding reviews to clients google places, they say they get the reviews from the clients themselves; however, they look fake to potential clients (even if they are real).” AUTHOR:
michelle - puyallup (United States of America)

I'm sure if I research more complains about this company I'll find many
websites.

We've also recorded each conversation with 411 locals as a precaution, during a phone conversation 3 years back, one of the representatives from 411 locals made a false claim that he is calling from "Google locals" Google locals is owned by Google not 411 locals. I have proof of this conversation. They've literally lied to us to get our money for services that Google provides for free.

At this point we are seeking legal advice of how to take care of this company. They are harming the American Small Businesses by conducting dishonest business ethics. We have bills to pay and mortgage to take care of, we have to feed our families, companies like 411 locals are trying to destroy us and our reputation, we are actually on a verge of losing our business because our business depends on local customers who can’t find us since Local 411 placed us in Finland, created a negative reviews: Michele S. Jeg er homofil, og jeg er stolt med det! ? - Sep 1, 2011, and placed some pictures of alcoholics on our Google places page. We are seeking justice and legal advice on how to take care of this problem.

PS. If you are having a similar problem with 411 locals don't forget to submit your review to BBB at http://www.bbb.org/southern-nevada/business-reviews/marketing-programs-and-services/411-locals-in-las-vegas-nv-80312