Complaint 165642 Details
- Date Occurred: 10/01/2012
- Reported Damages: $20.00
- Phone Carrier:
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
I have been using Reachout for less than a year, the first phone they sent didn't work so I had to send it back and wait for weeks for a replacement, the replacement didn't work so I did the same again, the third phone worked for about 7 months and then stopped charging so I decided to purchase one of their phones hoping I would get a decent unit. This phone, a Motorola RZR came and the first thing I noticed was that the LCD was barely visible and looked like it had been pressed on real hard with someones thumb. Then I later found out that the phone won't charge right either and only charges for a few minutes before it says charge complete.
I called Reachout and they want me to send it back at my costs and wait again for weeks without service while they send me another phone again.
I am disabled and not mobile and need service for emergency's. Its dangerous for me to not be able to call for help if needed.
I told Reachout this and they still would not send me a new unit and allow me to send this piece of junk back when I get the new one.
I'm sick and tired of dealing with a company that obviously has no respect for peoples safety and well being.
I didn't know exactly what to do about it, so I wrote my State Attorney Generals Office and they are supposed to be doing something for me.
Also my family is going to take me down to file a small claims case against them for the recovery of the funds spent for the faulty equipment they have sen to me.
I have left them several messages giving them the chance to make things good and they just continue to ignore these requests.
- Seeking Resolution: I'm Looking for a Refund
- Refund Amount: $ 19.99
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Business Profile Summary
- Complaint Against Reachout Wireless
- Complaints Filed: 71
- Reported Damages: $7,563.94
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