SlimTonePlus & Body Cleanse
Complaint 162639 Details

  • Date Occurred: 09/24/2012
  • Reported Damages: $112.50
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I ordered the products via internet on 8/9/12 received products 13/9/12. My understanding was that a 14 trial period could be undertaken, if I wasn't happy I could cancel and only pay shipping costs of £2.69 per product. APPARENTLY 14 days starts from the date you order NOT the date you receive them, so you can't actually TEST them for 14 days at all! Their very sharp agent on the 'phone stated that 'how could they know how long it took for me to receive them? If I'd have wanted an extension on the 14 days because of the delay in delivery I could have called them!!' How am I to know how long to wait? Am I an expert in what is a known delay in the post? I asked who I could write to in order to make a complaint to be told I could only e-mail. This just gives an automated reply stating that they are behind in emails but someone will contact within 72 hours. No doubt their mountain of complaints has put them behind (a week so far) - are we to know how long to wait before sending yet another e-mail, which no doubt will have the same automated response? Their terse and sarcastic agent then said no matter what I wasn't entitled to any money back since as far as they were concerned 14 days eleapsed from the order date and the charge was made on their calculated 15th day!!

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Comments

  • Mollie
  • Mollie SBID #e43b1458b1
  • Posted 10/03/2012
  • I have a similar problem to Gwen . i saw the advert on facebook for a 2 weeks free trial. i neede to pay postage. the goods arrived which were for a months treatment not 2 weeks. I have not used any. when i received my bank statement (mastercard visa ) i had been charged for the postage on the 19th august thn on the 3rd September they took out £37.50 ---body cleanse and £75.00 ---slintone plus. I wrote to my bank and asking them not to pay out any more to these accounts. I received another months supply on the 13th September . i phoned the bank and i now have a new credit card i phoned the company and they said my order has been cancelled. up to now i have got 11 e mais inviting me to take out a two weeks free trial. this company are not trading legallyi am sure. Inow have 2 months of unopened goods. i bhave looked on Amazon and i think their are a few different makesof these items1
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Business Profile Summary

  • SlimTone Plus logo

Company Statistics

  • Complaint Against SlimTone Plus
  • Complaints Filed: 536
  • Reported Damages: $239,475.92
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