Green Dot Visa
Complaint 160671 Details

  • Date Occurred: 09/24/2012
  • Reported Damages: $7,000.00
  • Location: California

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

Green Dot cancelled my card for loading too much money. When I signed up many years ago and called customer service which is horrible and we went over all the rules. She explained do not load more than 2500 a day and I have never done that. Recently I did a tech job for a company and was paid handsomely. I went to the bank cashed the check and purchased green dot money packs. I loaded them over many days never going over my 2500 a day limit. Suddenly my card was frozen without warning and I spent 2 hours over 3 calls getting my card unclocked over and over. Why in the world would they cancel a vip membership over too much money. That is the most ridiculous thing I have heard in a while.

  • Seeking Resolution: I'm Looking for a Change in Their Business Practice

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Comments

  • GreenDotCorporation
  • GreenDotCorporation SBID #4ae5816887
  • Posted 09/25/2012
  • We apologize for the experience. Green Dot regularly monitors customer accounts to make sure they are being used in a way that is consistent with the design of the card. In some cases due to excessive load activity, we will close an account. Circumstances which would call for a block vary depending on the card type and the activity. We ask that you contact customer support when dealing with a block on your account.
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  • lauriesavvyz
  • lauriesavvyz SBID #55bc02b58d
  • Posted 09/25/2012
  • Green Dot customer service is a joke. I was accused of making money illegally and then adding it to my card. When I ask to speak to a supervisor I was denied. Why in the world would Green dot cancel the account of a VIP member because they make too much money? Noone with intelligence can tell me that makes sense. I have yet to receive a reasonable answer.
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Business Profile Summary

  • GreenDot Corporation logo

Company Statistics

  • Complaint Against GreenDot Corporation
  • Complaints Filed: 72
  • Reported Damages: $52,266.46
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