Complaint 160083 Details
- Date Occurred: 09/18/2012
- Reported Damages: $155.40
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
I clicked for a 1 month subscription and they charged me for a year.
Joe · Sep 18 2012, 03:28 PM
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Thank you for purchasing a subscription to SpeedDate.com on 09/18/2012.Your payment has been processed 155.40 for your new 12 Month membership. Unless you cancel before the end of the term by calling 1-877-328-3006 Monday through Friday, 7AM until 5PM Pacific Time Zone (GMT-8) (excepting major U.S. holidays) or by logging into your Premium Account and modifying the Account Status within Your Profile's Account Settings, your card will be automatically charged on a recurring basis based on the term you agreed to and at the rate then in effect. Payments for unused portions of a subscription will not be refunded.
Your Confirmation Number: 21052061
They wont answer their phone, and when I emailed them I get this:
In the confirmation email you forwarded me I was able to locate your confirmation number. The correct email used to create your profile is email@example.com and not at AOL.
Thank you for the opportunity to clear up any misunderstanding.
Our records indicate that you enrolled in a 12-month Premium Membership subscription and that you were appropriately billed for the length of your selected term. We display the total price of each subscription, below the advertised monthly rate.
While we do not offer full reimbursements for membership purchases, we are extending a one-time courtesy to convert your membership to another term and provide a partial refund for the difference.
Here are your available options:
Retain your 12-month membership at your current subscription rate of $155.40.
Convert your membership to a 12-month plan with 20% discount, which bills at the rate of $124.32.
Convert your membership to a 6-month plan with 20% discount, which bills at the rate of $76.56 semi-annually.
Convert your membership to a 3-month plan, which bills at the rate of $59.85 quarterly.
This is a time sensitive offer, please let us know your preference and respond via email at firstname.lastname@example.org.
Customer Loyalty Team
So they steal your money then tell you take 3 months and we will give you back the rest, well then they lock you out of the website and don't refund anything and you cant use the service you paid for.
- Seeking Resolution: I'm Looking for a Refund
- Refund Amount: $ 155.40
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Business Profile Summary
- Complaint Against SpeedDate.com
- Complaints Filed: 81
- Reported Damages: $14,928.04
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.