membersupport@mate1.com
Complaint 159304 Details

  • Date Occurred: 08/17/2012
  • Reported Damages: $49.95

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

automatically took $49.95 out of my checking account without my permission! $99.90 total as they took out another $49.95 on 9-17-12. This put my checking account over and I was charged an overdraft charge of $35.00 additional.

  • Seeking Resolution: I'm Looking for a Refund
  • Refund Amount: $ 99.95

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Comments

  • Mate1_Support
  • Mate1_Support SBID #353a34a7ae
  • Posted 09/20/2012
  • Hi Donna,

    When you sign up for Mate1's 3-Day Trial, it states in four separate places that you need to cancel before the trial ends or else you begin a monthly subscription, which is $49.95.

    Cancellation can be done online quickly when you are in the "My Settings" portion of your profile - simply click on "Account Settings", then click Subscription Status (you will be prompted to verify your password for security reasons) and then follow the prompted steps to cancel. Alternatively you can always call our toll-free phone support (1-888-688-4760, or 514-907-0015 if you are outside North America) Monday to Friday, or use our round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours to cancel your subscription. After doing so your membership will be terminated at the end of the current billing cycle and you will not be re-billed again. You may re-activate your membership at any time.

    Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

    For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.

    http://www.mate1.com/nw/faq

    For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:

    http://www.mate1.com/nw/login
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Business Profile Summary

  • Mate1.com logo

Company Statistics

  • Complaint Against Mate1.com
  • Complaints Filed: 108
  • Reported Damages: $87,730.85
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