123Mountain
Complaint 156984 Details
- Date Occurred: 09/13/2014
- Reported Damages: $895.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I bought on line Westmount Parka Canada Goose
(Color: Graphite Size: S $895.0). They charged my card and they sent me this message telling that the shipment will arrive in over one year:
Order Comments: Thank you for your interest in Canada Goose. PLEASE READ CAREFULLY! Your item(s) has been ordered from Canada goose. Our supplier have an expected shipping date of September to December 2013 , sometimes the process is faster and of course it will ship to you ASAP. There might be some exceptions, example: supplier is out of stock or manufacturing delays. We try to inform you a soon we receive any update. *NOTE* Payment will be taken for a order as soon you have valid your order. This is to insure that your Canada Goose product will be reserved! Wish to cancel? Our policy includes a 6% cancellation fee as well a written confirmation that you are wishing to cancel an order sent via email or regular mail.
If you have any questions, please feel free to contact us at [email protected] or by phone at 303-984-4649
Thank you again, 123Mountain
- Francesco SBID #841cf91445
- Posted 09/13/2014
Comments
- 123Mountain SBID #e50593cd96
- Posted 09/17/2014
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Information available under chose of color and size before adding an item in the shopping cart:
In Stock items will ship next business day.
Available items: Preorder with Payment only. You will be contacted through email with an expected delivery date, some models / sizes and colors will be available for a delivery this Fall, some models will be placed on backorder for delivery Fall 13 (yes Fall 13).
Further more information available under Shipping/Returns tab next to Details tab under images:
Preorder with Payment only. You will be contacted through email with an expected delivery date, some models / sizes and colors will be available for a delivery this Fall, some models will be placed on backorder for delivery Fall 13 (yes Fall 13).
To insure that we reserve your Canada Goose product we need you to respond to the corresponding email that will be sent soon after the order is placed. If you don’t respond to preorder confirmation email within 7 days, we will automatically cancel the order.
*NOTE* Payment will be taken for a preorder as soon as we receive your confirmation email. This is to insure that your Canada Goose product will be reserved only for you!
123Mountain will never take insulting a customer representative lightly; calling our hardworking associate a (Inappropriate Content Removed) is never ok or tolerated.
Sincerely Management -
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- 123Mountain SBID #e50593cd96
- Posted 09/17/2014
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And as for Canada Goose information available under Shipping/Returns tab next to Details tab under images and within Terms and Conditions (http://www.123mountain.com/customer-service/terms-conditions/):
Wish to cancel? Our policy includes a 6% cancellation fee as well a written confirmation that you are wishing to cancel an order sent via email or regular mail.
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- Francesco SBID #841cf91445
- Posted 09/17/2014
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Dear,
the information that the item was eventually going to be shipped in the Fall of 2013 was written in a "hidden" small print in a contract that in good faith I did not read. Everybody knows that small prints are an invention to cheat on trustful customers. The best that at 123 Mountain they can do is cut and paste the small print an hide behind it, but this is essentially a wrong way to treat customers.
Now I'm assuming 123Mountain is an internet scam, probably they make their money with customers that, frustrated with a 14 months delivery, cancel their order and pay the 6% fee.
I did file an official complain hopefully other customers will be protected, I lost my money, but I hope they stop what, according to any common sense, it's a very wrong way to charge their customer.
A legitimate healthy business does not charge 6% percent on rightfully cancelled orders. A serious business works on customers loyalty and satisfaction.
Good luck 123Mountain invest on customer satisfaction....shame on you -
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- 123Mountain SBID #e50593cd96
- Posted 09/17/2014
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if an information display 3 times in bolt on size 12 is hidden, is nothing else we can do for you.
Sincerely Management
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- cactused SBID #3d045b3c5a
- Posted 11/10/2014
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The owner of this shop is Olivier Goumas. Sofia Goumas must be his wife or a relative. This French guy (hence the poor English) is a crook. He had trouble with law in France, in Tignes, with a ski shop called TN'T aka "Tignes And Temptation", skis never sent and so on. Then he tried his luck with a website called mountainblack.com, using same methods but pretending to be in UK. People never receive what they order or articles are missing. And the same cancellation fee... Feel sorry for you Francesco. Hope he'll face some legal action.
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Similar User Submitted Complaints ▼
123Mountain Complaint 346089 for $1,500.00
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this online company is a complete scam, do not order from here. If you have, contact your bank...
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Anonymous
- Posted on 01/21/2016
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Company Statistics
- Complaint Against 123Mountain
- Complaints Filed: 17
- Reported Damages: $7,377.95
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