Mate1.com
Complaint 153632 Details

  • Date Occurred: 09/03/2014
  • Reported Damages: $50.00

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I SIGNED UP FOR A 3 DAY TRIAL AND APPARANTLY WHEN YOU DO IF YOU DONT GET STRAIGHT BACK TO THEM YOU ARE IN FOR ANOTHER 50 DOLLAR CHARGE....CHARGED WITHIN 1 DAY OF 'MY TRAIL PERIOD'...HALF OF THE EMAILS OR MORE ARE FROM THEIR 'ONLINE AMBASSADORS'....NO ANSWERS FROM PEOPLE I WAS INTERESTED IN

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Comments

  • Mate1_Support
  • Mate1_Support SBID #66798b4b7f
  • Posted 09/04/2014
  • Here at Mate1, we actually have 4 different ways in which a member can simply & easily cancel their paid subscriptions. All we ask is that cancellation is placed before the end of the 3-Day Trial. As long as the cancellation is done on time, no further charges will occur.

    Mate1.com offers some of the best Customer Support available in the online dating industry, including 7-day-a-week toll-free phone support (1-888-688-4760, or 514-907-0015 if you are outside North America), round-the-clock email support from our help page, as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We're even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we're not.

    Online Ambassadors are some of the more active members on the site, and they are there to assist new members with many basic site issues they may be experiencing. If you need help making the most of your trial subscription, we invite you to contact us using any of the methods listed above so that we can better assist you in finding a mate.

    Please do not hesitate to contact us if you would like to discuss this matter further.
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  • Charlie
  • Charlie SBID #9aa1b1d5aa
  • Posted 09/17/2014
  • I JUST HAVE RECIEVED NOTICE FROM MATE1 THAT THEY ARE REFUNDING MY 50 BUCKS....SO PLEASE TAKE DOWN MY COMPLAINT....IF I DONT GET THE REFUND I WILL SURELY LET YALL KNOW!!!THANKS SCAMBOOK
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Business Profile Summary

  • Mate1.com logo

Company Statistics

  • Complaint Against Mate1.com
  • Complaints Filed: 128
  • Reported Damages: $88,952.07
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