Hendrick Toyota of Apex
Complaint 152450 Details

BUYERS BEWARE!!!!!! Our encounter with Hendrick Toyota of Apex is by far the worst car buying experience of our lives. Hendrick Toyota advertises that they will beat any written offer so we went to check them out on new Tundra. During the initial visit, we had no written proof and were told in many ways, that we were not getting the price we told them. We were told at nauseam how many more cars they sell over Leith and how Leith just cannot compete with them. In fact, Ash Bhattarai, the new car manager at Hendrick laughingly told us if we indeed are getting the new Tundra for the price quoted by Leith that we need to go buy the truck from Leith. That evening we got written proof of the offer from Leith Toyota and went back to Hendrick the next day. Hendrick could not beat the deal and tried to add additional costs onto the final price for window tinting and door film, which were already on the truck. Again, Ash Bhattarai, told us we need to go buy the truck from Leith so this time we obliged. We drove immediately to Leith Toyota on Capital Blvd. and signed papers for the truck which had to be “located” in Wilmington, NC. Right after we signed the papers to purchase the truck and have it shipped to Raleigh, Ash Bhattarai, of Hendrick called my husband’s cell phone and said they were going to help us out and take an additional $400 off the truck and order it in for us. Even with the $400 the deal was better at Leith. We told him no thank you and that we had given him a chance and we had already signed the deal with Leith. After the phone call to us, Mr. Bhattarai or someone at Hendrick Toyota of Apex contacted Hendrick Toyota of Wilmington and ordered the truck we wanted. This was done for only one reason…to keep us for getting the vehicle from Leith. Leith Toyota cannot trade vehicles with Hendrick Toyota of Apex, but can with Wilmington. We were told by Hendrick that this was not a malicious act, just a mere coincidence and that the Wilmington store needed one of their cars. They also said they wanted to sell us the truck. Why would they assume they were going to sell us the truck when we said no and they told us to buy from Leith? Coincidence, I think not. Hendrick Toyota is acting like a spoiled child who did not get their way. We did not get that particular truck, but Leith found us another identical truck and we ended up getting even a better deal than initially quoted. Hendrick Toyota is NOT to be trusted. The “lifetime” power train warranty is not worth the extra money you are going to spend on a vehicle from this dealer (read the fine print). Do yourself a favor and buy an extended warranty on the vehicle you buy from Leith when and if you keep the vehicle past the manufacturer’s warranty period. Hendrick Toyota gives good car dealers a bad name! They do not care about you; they only care about winning at any cost. Mitch Hart at Leith Toyota is the man to see. He is honest and will give you the best price the first time.