Bill Me Later
Complaint 14680 Details

I normally charge my airline fare's through this company, and I alway's pay on time in full.
On 8-8-11 I noticed my account had a balance of over $1,200.00, and when I called this company they said to call a company called
Overstock.com. My first call on 8-8-11 the woman whom I talked to
told me Overstock know's this is a fraud and that there is another
fraud charge of $608.25. She explained that Overstock know's that
both charge's are fraud, she told me they know the address where
the fraud took place. She explained that the order's where for 2 lap
top computer's, and the address was in Brooklyn, NY. When I asked
for their address she said by law she could only give me the city name. She said once the first fraud was removed from my account
the second one would also be removed from my account, and to wait a week and then check my statement balance.
After a week went by the fraud charge was still on my account, I
called Bill Me Later, I was given a reference number and to call Overstock. When I talked to Overstock they said it was Bill Me Later's responsibility to remove the fraud charge's. I again called Bill Me Later and was told it was Overstock's responsibility to remove the fraud charge's. They told me to call Bill Me Later, which I did, and they again assured me it was Overstock's responsibility to remove fraudulant charge's since it went through them. I again called Overstock and they said they would take the charge off of my account, but they didn't do it. I called them back and talked with "Noel" and he got smart with me. I explained to him what the
first lady I talked to on 8-8-11 explained to me. He was very uncooperative with me and said even if it's a fraud case his company work's with many companies. He went on in a sarcastic tone of voice saying even though when I called his company the first time and the item's had not been shipped they could not stop
the shipment's. I explained what the first lady did and what she told me and I was told there is nothing his company can do.
I then called Bill Me Later and was told to file a police report with the local police department, which I did. Then I was told they would call me on 8-23-11 to let me know what would be the result of the
fraudulant charge. When I didn't hear from them by 5:00PM, I called and asked to speak to their fraud department. They gave me a number where no one answer's, I tried it 50 or more time's and then later tried it again and didn't get an answer. When I called Bill Me Later's customer line I was told that there is no number for the
fraud department and when I told her I had it she put me on hold. When she returned to the phone she transferred me to the same number I was dialing and didn't get an answer. I called the number again and left my name and number and a brief message as to what I was calling about and they were suppose to get back to me. I then called the customer number again and was told that they would only speak to the local police in my home town where I filed the report. As of 8-24-11 at 2:17PM I have'nt heared from anyone.