1and1 internet limited
Complaint 140695 Details

  • Date Occurred: 07/30/2014
  • Reported Damages: $14.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

1and1 automatically renew contracts without clearly stating this policy is an express term of the contract.

The company's complaints department will not respond to specific issues relating to disputed auto renewal or provide billing details or their terms and conditions.

The company having created a disputed charge for services that have not been explicity requested will transfer the problem to a debt chasing company.

Do You Have a Complaint?

Submit a Complaint

Comments

  • 1and1
  • 1and1 SBID #9b28bfc71b
  • Posted 09/04/2014
  • Hello, I apologise for any misunderstanding. Automatic renewal ensures that your website does not experience a lapse in service or any unnecessary downtime (which could result in damage to your business). More than a security precaution, automatic renewal is an industry standard. It is disclosed in our order process as well as in our Terms & Conditions which can be found here: https://www.1and1.co.uk/Gtc. That being said, I am happy to look into your case further and assist you to the best of my ability. Please send me your customer ID and a brief description of your experience (or reference this post) via an email to [email protected] - Christine for 1&1
  • Was this helpful?

Do You Have a Complaint?

Add a complaint and spread the word. High volume complaints have a better chance to get their money back. Submit a report and join forces with others like you!

Submit a Complaint Now

Business Profile Summary

  • 1And1 logo

Company Statistics

  • Complaint Against 1And1
  • Complaints Filed: 19
  • Reported Damages: $104,677.92
Visit Complete Company Profile

What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.