BrainHost.com
Complaint 140377 Details

  • Date Occurred: 07/29/2012
  • Reported Damages: $1,500.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

Contrary to BrainHost.com 99% uptime guarantee, I keep seeing few of my sites going down either due to database issue or permission issue. I have seen the sites going down at least 10 times in this month. Not sure how many times it could have been when I was asleep or not online. Also, the CPanel password reset feature is not working and even after complaining, the only resolution is just to provide a new password to the support team. This is not acceptable (due to company policy) and I would like the problem to be fixed rather than a workaround.

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Comments

  • MichelleBH
  • MichelleBH SBID #42e8f2322d
  • Posted 07/30/2012
  • Hello Steve, I apologize for the issues you have been having. We can have your cPanel password reset without you having to use the reset link. As far as the database and permission errors you are experiencing, I cannot say what the issue is as I have not seen the exact error message, however, we can look into this and get this resolved. Please contact us at the information provided below.

    Michelle
    Brain Host Customer Support
    support@brainhost.com
    1-800-311-9418
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Business Profile Summary

  • BrainHost.com logo

Company Statistics

  • Complaint Against BrainHost.com
  • Complaints Filed: 166
  • Reported Damages: $671,288.64
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What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.