SaveUp.com
Complaint 132712 Details

  • Date Occurred: 07/07/2012
  • Reported Damages: $0.00

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I signed up for Saveup.com a few months ago, and I'm getting frustrated because I NEVER WIN anything. I log on daily, and play for prizes, but still nothing. I'm struggling to see how anyone can possibly win anything from this site, and I believe that the posted "winners" are phony. The odds of winning anything are slim to none. Check their policy on the odds of winning. I've given up trying to win the $2 million jackpot (because its pointless, virtually impossible, and I would HATE to pay the taxes associated with a $2 million cash payout), and have played for smaller prizes (like gift cards and smaller cash payoffs) because the odds are winning are more favorable. However, I can't even win a measly $5. Instead all I "win" are their stupid credits. I don't even understand the purpose of these credits. I can't convert them into anything substantial, like a cash payout, debt payoff...so why offer them? Plus, you have to spend credits to get credits. Playing a game cost 10 credits each. Majority of the time, you can only win 2 or 5 credits, so you're constantly losing credits. This is a big scam! Plus, the games they offer are stupid. You can play "3 of a kind", pick 3 mystery suitcases, or throw balls to hit 3 targets. Lame! Why not offer more games, instead of these childish games, and something at an adult level? That employee Jean Park stated on another complaint website that Saveup.com wants to add "a bit of fun and excitement" while playing. Well Jean, why are your games so dull and boring? How about making various games that require skill, complexity, are stimulating and at an adult level, instead of the baby drivel you are forcing on us? Recently, I've noticed that many of my retirement and savings accounts cannot be accessed from Saveup.com. These are accounts that I make monthly contributions to, which would earn many credits and make up my credit deficit when I play their stupid games. Now all of a sudden, Saveup.com cannot access or see the deposits I'm making, and I'm not being credited for my good saving habits and behavior. Saveup.com customer service/technical help has been no help whatsoever, as they say "their engineers are working on it." It has been almost a month, and they can't troubleshoot this issue. Really?? How difficult can it be? I find this very convenient for Saveup.com, and this is another way they avoid rewarding people for their good efforts. So far, Saveup.com is nothing but empty promises. It's like receiving a lump of coal on Christmas. I'll probably withdraw my account, because of their empty promises and lies. I also recommend to anyone reading this to consider before signing up with Saveup.com. I think its cruel that they say they will reward people with prizes, yet you play their dumb games, and nothing will come of it. They just want you to log on daily, and play their silly games, like drones. The more people Saveup.com gets signing up for their "service", and generating traffic to their site; the richer Saveup.com becomes...not the person struggling in this economy to pay off their debt, working 2 or 3 jobs to make end meet, foreclosing on their home, etc. If you want to be rewarded for good saving habits or paying off debt, you won't find it at Saveup.com!

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Comments

  • jeanatsaveup
  • jeanatsaveup SBID #820beaa8e5
  • Posted 07/09/2012
  • Dear Disgruntled with Saveup.com,
    Our team here at SaveUp sincerely apologizes that you are unhappy with our program. Our prizes are chance-based and we recognize that the odds of winning are long. You can view our odds at www.saveup.com/rules. We assure you that the winners on our website are real (www.saveup.com/winners-list). One of our $1,000 winners was recently profiled on his credit union's website: http://myeducators.ecu.com/articles/1000-saveup-winner

    We are in the process of developing a new feature where you can exchange credits for smaller items, which is scheduled to release in the next month. Our games simple and we modeled them after games people are already familiar with (raffles, scratcher tickets, and lottery drawings). Our engineers have been working on new game iterations, but the release date has not been set.

    We work with Intuit to provide the backend technology that communicates between your bank and our site. I apologize that it's taken so long to fix your account - some bugs take longer to resolve than others. Please email me directly at jean@saveup.com and I can give you an update of what's happening.

    Our mission at SaveUp is to encourage and help those that are working hard during these tough economic times. SaveUp is completely free and you will never have to pay to play or to receive your prize (you’ll have to pay taxes on the $2 million - just like any other prize you win elsewhere). We take our users' feedback to heart and work hard to improve our site. But it does take us some time, as we are a small team. If you wish to close your account, log into SaveUp and go to your Profile. Then click on the Edit Profile button and go to Account on the left column. Then click on "Delete Account." We are sorry to see you go but if you are unhappy, we definitely do not want to force you to stay. Thanks again for using SaveUp. I hope we can work together to solve your account issue and make SaveUp a better experience for you. Best, Jean Park
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  • Khafitz
  • Khafitz SBID #2c8590f7df
  • Posted 08/18/2012
  • I've only been on Save Up for a little less than month and I am happy to say I like it just fine. Maybe some people join because they think they are going to win prizes to pay off their debt. I guess I'm different, but I saw it as another way to look at my debt. Instead of seeing just black balances on white paper, I get to see what I have saved. It makes looking at my financial situation less depressing. Some people complain about the games, but they look just like the games on lottery tickets. The biggest difference is that the Save up games are free. I think some people are asking for way too much from a free website. I don's see how this can be called a scam since they don't ask for money or donations. It's kind of like the cousin to Credit Karma. And no I don't work for either company.
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Business Profile Summary

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Company Statistics

  • Complaint Against SaveUp.com
  • Complaints Filed: 2
  • Reported Damages: $0.00
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