Hydroxatone
Complaint 121836 Details

PLEASE BEWARE OF KERANIQUE AKA HYDROXATONE SCAM!
I started this process being in 4/2012. Shame on me, for checking the scam history of Keranique aka Hdroxatione…I started getting very nervous because of their underhanded ways. Before the 30-day cancellation date I attempted to cancel via phone and e-mail. They said they’d send me a “mailing label” via e-mail. I never received it. Called them back saying so. They said the e-service was not working. Tick-Tock…then they said they’d send me a mailing label via snail mail and extend my deadline. Then those #!&$#@!*! charged my American Express twice @ $6.96 with Keranique and Hydroxtone. I called to dispute it. Was credited $6.95. I finally received the label giving me 7 days before the dead line. I mailed the empty bottles the same day, hand delivered to postmaster. I felt I could breathe now that this drama was over. Then I was billed by “hydroxatone” $79.95 on my American Express (AX)! WTF! I disputed this with (AX) weeks ago. I just got a response today 6/5/12 saying I was denied the credit stating “Hydroxatone” never received my empty bottles. It’s taken me 3 hours to gather numerous phone records of my calls to this shady company, dates I documented of when I did what, and an e-mail to company canceling the product. I feel confident that I will get my credit of $79.95 after all my documentation…”paper-trail”. Most companies like this think the customer will not fight back thus they can multiply the $79.95 by thousands! Once bitten twice shy… remember check scam alerts of any too-good to be true products!