Mineral Simplicity
Complaint 121146 Details

  • Date Occurred: 06/02/2014
  • Reported Damages: $47.33
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

My 77 year old mother received a 6 piece mineralmake-up kit. She was adamant that she had not ordered. I don't if it was one of those scams where you order something else and there is a box you have to uncheck or phishing scam. While they had her correct credit card number, they had a wrong phone number and address. She showed it to me on May 12, having received it the day before. You have to access service through their customer assistance number but because they had the wrong number, it took me until the 16th to finally figure out how to speak with a real person. At that time, they told me the 14 days to cancel without being charged had expired and if she cancelled the account she would be charged the complete $126.32 for the make up. Eventually--after multiple calls--I was able to speak to a "supervisor" who agreed to give my mother a refund of $78.99 leaving her to pay $47.33 for something she didn't order and can't use.

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Business Profile Summary

  • Mineral Simplicity logo

Company Statistics

  • Complaint Against Mineral Simplicity
  • Complaints Filed: 1
  • Reported Damages: $47.33
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What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.