DealFun
Complaint 120039 Details

I joined Dealfun with the basic package perchase charged to my charge card of $100.00. I won a couple simple auctions. and had about 3/4 of my bid's un-used and not refunded.The last Item I won did not work at all and I contacted there service desk.I got one responce back from them which is copied below with my first request for adjustment. I received a complant file number in Febuary and nothing sence that time.I am under the impression this is not a trust worthy company to say the least.

rjtj72, Feb 13 17:32 (EST):
Hello
I am member bymecheap
I won what I think was Item #DF13230083313580 back in December.
I just received the Item which was a remote control Helicopter
It does not work at all,after receiving it and putting batteries in it.
The power light,lights up but it does not power up the Helicopter at all.
What is the procedure for refund or replacement of defective Items?
Thank you in
advance for your help.

Dear rjtj72,
Your request (#232592) has been received, and is being reviewed by our support staff. We do our best to answer all emails within one hour but due to the excitement and current higher volumes, it may take us a little longer and we greatly appreciate your patience while we get back to you.
Dealfun strives to provide a quality shopping experience for our customers. Quality service and security are of great importance to us.
To review the status of the request and add additional comments, follow the link below:
http://dealfun.zendesk.com/tickets/232592