MonstroCloud.com
Complaint 118787 Details

  • Date Occurred: 01/17/2014
  • Reported Damages: $59.95

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

My case is very similar to the general experience here as far as this whole "Monstrocloud.com" business is concerned. One night I was surfing the web, and all of the sudden my computer/browser/screen kind of froze. This wasn't the first time in my life that this kind of thing had happened to me...I quickly identified what was happening as a warning sign of a bad computer virus, worm, trojan, etc. At this point, I had no real control over my computer, and the only thing that I could really see or interact with was this big, serious looking pop up from what appeared to be a Microsoft based security/anti-virus program. This didn't seem too unlikely to me at first, because I knew I was using Microsoft Windows XP as my operating system. What I got from this "pop-up" from "Microsoft Security Essentials" or "Microsoft Security Center" (or whatever) is that my computer had contracted one or more VERY SERIOUS, VERY HARMFUL viruses/trojans (or whatever) and that Microsoft's security program had identified them. However, it didn't seem that I had as of yet purchased the full version of what I believe they were calling "Microsoft Security Essentials XP" or something like that, but if I were to purchase it right now, according to them, by inputting my credit card information, it would be able to spring into action, kill all the viruses, and save the day. To tell you the truth, I was highly skeptical of the authenticity of this whole pop-up/advertisement/anti-virus package at the time, but, because my computer was basically frozen and/or non-responsive to my manual commands save for my interaction with this "Microsoft Security" pop-up, I basically had little or no choice but to plug in my credit card info and hope that this was all legitimate. I do remember that it gave me 3 choices, $59.95, $69.95, or $79.95. The higher the price, the longer your theoretical subscription to this anti-virus software would be, e.g., 1 year, 2 years, or 3 years. I chose the cheapest pricepoint of $59.95 for 1 year (I think) only b/c of my concern that this might be a scam (which it was). I figured, incase this is a scam, I should try to minimize my loss. So, as I said, I plugged in my credit card information (incase it matters, I used my CitiCard Mastercard), clicked purchase/download, and whatched what happened next. It actually did seem like something was actually happening as far as software downloading, a computer scan being conducted, viruses/trojans/etc. being identified and then removed, etc. In a matter of minutes, in fact, my computer seemed to be fixed and working normally. I remember, though, that over the next few days and weeks I would casually look on my windows start page for an icon or a shortcut that might symbolize this Microsoft XP Security software that I had purchased, and never really find anything that seemed to be it. This seemed odd to me. Still, knowing that I am not a computer expert by any stretch, I told myself that it was probably on there somewhere and I just didn't know what I was doing as far as locating it, using it, etc. A little later I decided to check my CitiCard statement for this $59.95 transaction. I was looking for a transaction from "Microsoft." I figured, if it was, indeed, Microsoft, then I could rest assured that everything is OK since they are a trusted name and not in the business of running internet scams. As soon as I saw "Monstrocloud.com [email protected] BLR" next to that $59.95, I kind of instantly knew that I had been scammed. Why would Microsoft sell me software and use some obscure alias as their billing name? First thing I tried at this point was to type in "monstrocloud.com" in my web browser and see what would happen. This was a couple of months ago, now, but, to my memory, either the url did not exist, or it brought me to some site that didn't seem to have anything to do with anti-viral software, let alone "Microsoft" anti-viral software. In fact, I just typed it in again and my Kaspersky anti-virus software wouldn't even let it happen because it was a "malicious" link or something like that. Anyhow, I next tried "google-ing" monstrocloud or monstrocloud.com and the first handful of search results were scambook reports that pretty much all told stories of the same exact thing that had happened to me. That confirmed that I had been swindled by an internet scam in my mind. Again, this all took place in mid-January, early February, and I am only now, in May, finally getting around to seriously investigating this issue by filing my own report here on scambook and contacting my credit card company to see if they will reverse the charges. There seem to be hundreds of complaints about this same scam already, so I hope that is enough for you guys to do whatever it is that you do (legally) to fight for us and file a group lawsuit and get us our money back, and etc. I hope that my account of how "monstrocloud.com" swindled me an internet fake-virus / fake-antidote scam is useful to you all.

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Business Profile Summary

  • MonstroCloud.com  logo

Company Statistics

  • Complaint Against MonstroCloud.com
  • Complaints Filed: 246
  • Reported Damages: $29,630.37
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