WIMACTL*8884760881 CALGARY
Complaint 117603 Details

  • Date Occurred: 05/17/2012
  • Reported Damages: $11.49
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I had to place a call from a pay phone in Ottawa Train Station to a phone in Kingston, Ontario. I used my credit card for the transaction.When I got my credit card bill, the charge for the call was $11.49. I called WIMACTL*8884760881 CALGARY. After investigation, they told me the following
1- My call lasted 13 seconds. However, the minimum charge is for 2 minutes at 99 cents per minute
2- there is a connection fee of $ 7.99
3- Add 13% taxes and other charges, your total is $ 12.49
I threatened to take this to the CRTC. At that point, I was offered a 35% discount on the call. I am overseas now and I accepted the discount. This is first class robbery. The funny thing is that the phone is a BELL CANADA phone, but the service is outsourced to that outfit in Calgary. $ 11.49 for 13 seconds!!!

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Comments

  • WiMacTelCustomerService
  • WiMacTelCustomerService SBID #ac18b682b5
  • Posted 08/08/2012
  • WiMacTel is an operator services provider. Consumers are able to contact us for any issues by calling Customer Service at 888-476-0881, or e-mailing us at billing@wimactel.com; this information is posted on our website www.wimactel.com.

    Most consumers do not understand and appreciate the expense differences between a direct-dialed call and an operator assisted call; operator assisted calls are more expensive due to the numerous expenses associated with them, such as:

    Validation
    Billing & Collection
    Bad debt
    Live operator staffing (amortized over all calls)
    Credit card processing fees and compliance requirements
    Customer service center

    None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business.

    WiMacTel does not post our calling rates on pay telephones due to space limitations. With calls to locations worldwide; automated versus live operator processing; and, various billing methods, there is no room to display all of the resulting rates. To help consumers make an informed decision, WiMacTel does make available the option to obtain a rate quote.

    It is WiMacTel’s desire to make certain that every consumer who uses our service is satisfied. To that end, consumers can reach WiMacTel at our customer service number 888-476-0881 or e-mail us at billing@wimactel.com; this information is also provided on our website, www.wimactel.com. We are always responsive to consumer inquiries and strive to address and resolve any consumer concerns.
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Business Profile Summary

  • WiMacTel, Inc. logo

Company Statistics

  • Complaint Against WiMacTel, Inc.
  • Complaints Filed: 209
  • Reported Damages: $1,049,047.68
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