iTechLie TechSupport, [email protected]
Complaint 111017 Details

I was having a problem logging into my Bitdefender Internet Security 2012 and attempted to contact them re a resolution. Instead, and I am uncertain how, I was directed to Itechline.com.
They asked for permission to share my screen to search for a infection and apply an absolute, guaranteed solution. I agreed (stupidly) and they told me that I had a Trojan that had SEVERLY compromised my system and that it was EXTREMELY URGENT that they solve my "problem" and also all protect all computers on our home network.
The cost was $199.95 for each of three computers. I agreed to allow them to "rescue" me from imminent loss of data and identity theft. And also for one of the other computers. I declined to pay for the third because it is eight years old and I already have a replacement for it waiting for me to transfer files and data by ordinary means. Despite this fact they continued to try to sell me on the EXTREME dangers I faced. I simply went to that computer and unplugged it.
As I watched their tech "Sam Steddler", a very unusual surname for an obviously Indian accented "tech", I was transferred to "Mona" who clearly had know idea what she was doing. "Mona" downloaded shareware (inferior to my own Anti Virus and Anti Malware software and ran scans that all came up clean.
Nevertheless, "Sam" assured me that they had removed a malicious trojan and installed "proprietary" software of their own to clean my system thoroughly. I became increasingly suspicious and the next morning I contacted the real Bitdefender and was told that they have no association whatsoever with Itechline and that they never would charge ANYTHING to resolve my inability to log in at their site. While on the phone the Bitdefender representative asked me to try again to log in. I still could not, despite the fact that I was using the correct email address and password. He assured me that there was an issue at their end and that they would work to resolve it ASAP. BTW, Bitdefender had been fully functional ever since I first downloaded the software earlier last week.
I then called back to Itechline Customer Service at 888 866-5002 and demanded a refund. They flatly refused to fully refund both $199.95 charges to my debit card, but after a very heated and threatening (by me) conversation lasting approximately an hour (!) I was offered a refund for the second computer...minus $25 because a technician had already been assigned by them. I "went postal" at that BS and said, "Fine, I will just go to my bank immediately and take appropriate action, which I did. While I was at my bank the customer service (oxymoron) rep called and left a message that he would refund the entire $199.95 for the second computer "since their records confirmed that there had been absolutely no contact with my son or any "work" done at all.
Today, Monday May 7, 2012 I contacted Dell re problems with my brand new XPS 15Z Extreme Performance computer only to find that someone-seems to me to have been Itechline-had changed the name and all other information regarding my computer. I worked that out with Dell after another long telephone conversation wherein I provided my order number and all other identifying information.
Then I called Itechline again and they told me that Dell was lying and that they could see (??? HOW) that the computer was registered to me. Obviously these individuals are scammers and likely hackers as well to have been able to access ANYTHING from Dell without first having stolen it from my computer.
I have cancelled my debit card and frozen my accounts as well as filing a complaint/dispute for the $399.90 they already scammed me out of. Who knows what else they will try with the info they mined from my computer. Luckily it is so new that I had very little data of value, other than ALL of my personal identity which they have already begun to use maliciously.
I have searched reviews of Itechline and found numerous accounts of their so-called tech support and their misleading website purporting to provide services for HP, Dell, Acer and other companies.
Their sales pitch and tone of grave consequences unless you purchase their non-existent EXPERTISE was quite well honed and relentless. I am tech savvy and a lawyer, so I am particularly chagrined that I got sucked in to their BS.

DON'T LET IT HAPPEN TO YOU. THEY ARE SCAMMERS WITH A SUPPOSED ADDRESS IN BETHESDA, MD., HOWEVER ALL CALLS GO TO INDIA AND ARE HANDLED BY INEPT "TECHNICIANS".

I hope they do have an office in Bethesda, because I then have access to MD and Federal resources to expose their deceptive and corrupt practices including the court systems.